About this role
Salary: £90,000 - 120,000 per year
Requirements
- Background in consulting or customer success within a B2B SaaS environment
- Excellent stakeholder management and communication skills
- Commercial awareness, including an understanding of customer retention and growth
- Highly organised, proactive, and self-motivated
- Interest in AI, financial crime prevention, compliance, or fintech
Responsibilities
- Own post-sale customer relationships from onboarding through renewal
- Drive customer adoption, retention, and expansion opportunities
- Build trusted relationships with senior stakeholders in financial institutions
- Gather and communicate customer feedback to Product and Engineering teams
- Monitor customer health and support successful platform adoption
- Work with compliance and operations teams at financial institutions
- Collaborate with Product, Engineering, and Sales to improve customer outcomes and inform product strategy
- Help build the foundations of our customer success function
Technologies
- AI
- Support
More
We are recruiting for the first dedicated Customer Success hire at a rapidly growing, early-stage AI business working across financial crime prevention, compliance, and financial services. The role is based on-site in London and offers a salary of £90,000–£120,000, plus equity, bi-annual salary reviews, and annual equity refreshes. The position offers the opportunity to shape the customer success function and develop expertise in AI and financial crime prevention. The advertised salary is a bracket; the final amount depends on experience, qualifications, and skills and is decided by the employer. We welcome applications from all suitable candidates and are an equal opportunities company.
last updated 45 week of 2026