About this role
Salary: £? - ? per year
Requirements
- Strong SAP service or delivery management experience
- Experience across SAP ECC, SAP APO, SAP BW and SAP PI
- Good understanding of SAP landscapes, integration and system dependencies
- ITIL-based service management experience
- Strong incident, problem and change management experience
- Experience in multi-vendor or outsourced support environments
- Supplier and stakeholder management experience
- Strong service reporting and analytical capabilities
- Financial management experience, including budgets, forecasting, costs, profitability and margin
- Experience managing operational and contractual risk
- Ability to understand technical issues and dependencies and effectively challenge technical teams without necessarily being a hands-on SAP specialist
- Desirable: experience in large-scale or multinational SAP environments
- Desirable: knowledge of SAP Basis concepts and architecture, IDocs, RFCs, PI integration, SAP background jobs, BW process chains and batch dependencies
- Desirable: experience with ServiceNow or a comparable ITSM platform, ITIL certification, and third-party SAP AMS providers
Responsibilities
- Manage SAP services against contractual requirements, SLAs, KPIs and operational targets
- Lead and take ownership of high-priority SAP incidents
- Coordinate incident, problem and change management across the SAP environment
- Deliver accurate and timely service reporting
- Monitor performance and investigate variances against key metrics
- Manage supplier performance and service reviews
- Coordinate technical delivery functions and drive service improvements
- Support handover into production for new and changed services
- Manage financial performance, including budgets, forecasting, costs, profitability and margin
- Proactively manage operational and contractual risks
- Coordinate appropriate resources and capabilities across the service
- Establish and promote a continuous service improvement culture
Technologies
- Support
- ITIL
- ITSM
- SAP
- ServiceNow
More
We are recruiting a SAP Delivery Manager to work with a major organisation in a complex SAP service environment. The landscape includes SAP ECC, SAP APO, SAP BW and SAP PI; the role requires a good working understanding of SAP landscapes and integration rather than deep hands-on configuration or development expertise. We offer a remote, five-month contract paying £644.91 per day, inside IR35, at 40 hours per week, with an ASAP start. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and an employment business for supplying temporary workers.
last updated 45 week of 2026