About this role
Salary: £? - ? per year
Requirements
- Proven experience as a Business Analyst in a software development or product delivery environment.
- Experience working directly with developers and understanding of the software development lifecycle.
- Strong stakeholder-engagement skills, including asking probing questions, listening carefully and challenging constructively.
- Ability to understand business problems, assess the impact of proposed changes and distinguish individual client needs from changes that benefit the wider service.
- Experience documenting current-state and future-state processes, functional requirements, user stories and acceptance criteria.
- Ability to turn ambiguous requests into clear, actionable work for technical teams.
- Experience managing or contributing to an enhancement backlog and supporting prioritisation.
- Ability to create basic wireframes or screen mock-ups using Miro or a similar tool; advanced UI design or Figma expertise is not required.
- A proactive, commercially minded approach, with the judgement to add value beyond recording requests.
- Clear written and verbal communication, good organisational skills and the ability to work independently.
- The successful candidate must complete a DBS check due to the nature of the payroll-related work.
- Desirable: experience with bespoke platforms built around specific business or operational needs.
- Desirable: exposure to payments, payroll, transaction processing or related operational processes.
- Desirable: experience with low-code workflow or case-management platforms, including Appian.
- Desirable: experience working with a Solution Architect, Product Owner or similar technical and product stakeholders.
- Previous Appian experience is useful but not essential.
Responsibilities
- Engage with business stakeholders to understand enhancement requests, operational challenges and underlying business needs.
- Map and document current-state and future-state processes, including business rules, dependencies, exceptions and impacts.
- Clarify the rationale, business value, affected users and consequences of not making a requested change.
- Identify the stakeholders and subject-matter experts needed to clarify requirements.
- Review, refine and help prioritise enhancement tickets based on business benefit, impact and the wider standardised service offering.
- Translate business needs into clear, developer-ready requirements, including user stories, acceptance criteria and supporting detail.
- Create straightforward wireframes or screen mock-ups to illustrate proposed layouts, fields and user journeys.
- Work directly with developers to clarify requirements throughout delivery and support testing activity.
- Help ensure delivered changes address the agreed problem and meet stakeholder needs.
- Contribute to related analysis activity as priorities require, including potential work connected to the charity database.
Technologies
- Architect
- Figma
- Support
- Product Owner
- UX UI Design
More
We are recruiting for a not-for-profit organisation undertaking a programme of continuous improvement across its payments platform. The platform has recently reached MVP and is being used to onboard new clients; this role will help shape the next phase of enhancements, rather than focus on migration. You will work with operational stakeholders, product and technical colleagues, developers and a Solution Architect in a collaborative delivery environment. The organisation uses a bespoke version of Appian. This is a six-month contract, paying £450 per day outside IR35, based in Liverpool with two days per week in the office and the remainder remote. Tuesday is commonly used as an office day, with flexibility around the specific days. The role is expected to start ASAP, and we are looking to interview suitable candidates promptly.
last updated 45 week of 2026