About this role
Salary: £45,000 - 50,000 per year
Requirements
- At least 3 years experience in a 3rd Line Engineer or senior infrastructure support role.
- Strong experience with Microsoft Windows Server environments, Active Directory and Microsoft technologies.
- Experience supporting Exchange, Remote Desktop Services, IIS and SharePoint.
- Strong networking knowledge, including DNS, DHCP, switches, routers and firewalls.
- Experience with SQL Server, databases, backup solutions and IT security systems.
- Hands-on experience supporting Dell and HP servers and hardware.
- Knowledge of virtualisation technologies, particularly VMware vSphere and Microsoft Hyper-V.
- Experience with SAN storage solutions such as Dell, HP or NetApp is advantageous.
- Two or more relevant industry certifications, such as Microsoft, Azure, VMware or Cisco.
- Good understanding of IT support operations and experience working in a busy technical support team.
- Excellent communication, problem-solving and organisational skills.
- A proactive approach and the ability to work independently and support other team members.
Responsibilities
- Provide advanced 3rd Line technical support across a range of customer environments.
- Act as the main escalation point for complex issues from 1st and 2nd Line Support.
- Investigate, diagnose and resolve complex server, network, hardware and software problems.
- Manage customer incidents and service requests, ensuring timely resolution and regular communication.
- Support the design, installation and maintenance of customer IT infrastructure.
- Provide technical guidance, support and training to junior engineers.
- Maintain accurate customer records and technical documentation.
- Provide occasional on-site support at customer locations.
- Ensure systems and equipment are installed and maintained to industry standards.
Technologies
- Active Directory
- Azure
- Cisco
- Hardware
- Hyper-V
- Support
- Network
- SQL
- Security
- SharePoint
- VMware
- Windows
- Cloud
More
We are recruiting a 3rd Line Engineer to join our technical support team in Northampton. This is an opportunity to work with a variety of business customers in a senior technical support role. The salary is £45,000–£55,000, with hybrid working. We offer 25–30 days of annual leave plus bank holidays, healthcare and medical benefits, training, mentoring and career development opportunities, a supportive working environment, company social events and staff incentives.
last updated 45 week of 2026