About this role
Salary: £? - ? per year
Requirements: Strong hands-on experience configuring and administering HALO ITSMProven experience delivering ITSM implementations or service transformation projectsStrong understanding of Incident, Request, Change, and Problem Management processesExperience configuring workflows, service catalogues, forms, approvals, and SLAsExcellent stakeholder management and communication skillsAbility to translate business requirements into practical technical solutionsExperience supporting UAT and production releasesITIL certification is desirableExperience delivering enterprise-scale ITSM programmes is desirableExperience with system integrations and automation is desirablePrevious experience working within complex multi-department environments is desirableApplicants must be based in the UK and have the right to work in the UK Responsibilities: Gather and analyse business requirements through stakeholder engagement and discovery workshopsDesign and configure ITSM services within HALOBuild workflows, forms, approval processes, automations, and SLAsConfigure and support integrations with other business systemsProduce documentation and process mapsCoordinate User Acceptance Testing and support issue resolutionSupport deployment and go-live activitiesWork collaboratively with business and technical teams to ensure successful delivery Technologies: SupportITILITSMDevOps More:
We are a leading organisation undergoing a significant IT Service Management transformation and are seeking an experienced HALO ITSM Configuration Specialist to join our programme team on an initial 6-month contract. This is a fully remote opportunity with a rate of £500 per day and an Outside IR35 status. We are looking for a HALO expert who can engage with stakeholders, gather requirements, design solutions, and configure services within HALO ITSM to help deliver service improvements across multiple business departments.
last updated 37 week of 2026