About this role
Salary: £? - ? per year
Requirements
- Advanced knowledge of Cisco VoIP technologies, including CUCM, Unity Connection, Jabber, IP Phones, Cisco SBCs, and VG2xx gateways.
- Strong experience with Cisco Webex and Cisco videoconferencing solutions, including endpoints, TMS, and Pexip.
- Knowledge of VMware technologies and vSAN storage.
- Experience with Kurmi, Telsica, and PeterConnects environments.
- Good understanding of SIP and H323 protocols.
- Strong analytical and problem-solving abilities, including experience resolving complex incidents.
- Fluent written and verbal English communication skills for working in an international environment.
- Must be able to work on-site five days a week.
- Must hold pre-existing, active SC clearance.
- Desirable: Knowledge of WAN/LAN networking and security principles.
- Desirable: Experience with system administration and end-user computing environments.
Responsibilities
- Resolve Level 2 and Level 3 incidents relating to telephony and videoconferencing services.
- Respond to hardware and software service requests.
- Maintain and contribute to the technical knowledge base.
- Support and participate in telephony and videoconferencing projects.
- Provide occasional assistance to operational support teams.
- Maintain and continuously improve telephony and videoconferencing infrastructure.
- Transfer technical knowledge and provide support to service desk and technical teams.
- Update and maintain technical documentation, procedures, and support processes.
Technologies
- Cisco
- Hardware
- Support
- LAN
- Security
- Unity
- VMware
- GameDev
More
We offer a role with a leading organisation in a dynamic, international environment, supporting critical communications technology across a large enterprise estate. As a Telephony & Videoconferencing Engineer, you will be based on the clients site and help ensure the stability, performance, and continuous improvement of its communications infrastructure. We provide the opportunity to work with an enterprise-scale environment and leading Cisco collaboration and unified communications technologies, in a collaborative international setting, with ongoing technical development and involvement in key infrastructure projects. The rate is £540 per day via umbrella.
last updated 45 week of 2026