About this role
Salary: £45,000 - 50,000 per year
Requirements
- Proven experience configuring, testing and supporting manufacturing execution systems (MES), ERP systems or high-volume automated tracking tools.
- A strong track record of delivering physical system rollouts in active production environments, from requirements gathering through to go-live and hypercare.
- Demonstrable experience coaching staff, resolving process bottlenecks and improving user adoption of systems.
- Excellent communication and stakeholder negotiation skills, with a willingness to travel across a multi-site UK logistics network.
- A strong background in fast-moving consumer goods (FMCG) or food manufacturing environments is desirable.
- Practical understanding of Bill of Materials (BOM) configurations, production routing and stock tracking logic is desirable.
- Previous experience line-managing or mentoring technical support staff is desirable.
Responsibilities
- Lead shop-floor technology projects, owning solution design, system configuration decisions and cross-system integration standards.
- Coordinate technical support specialists assigned to deployment workstreams, plan their workloads and review the quality of their work.
- Manage complex data flows and interface dependencies between shop-floor hardware, live data tracking systems and central ERP systems.
- Work with Infrastructure and Business System Leads to manage cross-site integrations, maintaining project records and test evidence to auditable standards.
- Review and constructively challenge external software vendors solution designs to ensure delivery aligns with corporate project plans and deadlines.
- Support new facility openings and factory extensions, overseeing line-side hardware readiness and equipment commissioning.
- Provide hands-on support in live production environments, troubleshooting real-time system issues and delivering expert break/fix support when required.
- Develop and deliver user guides, technical documentation and coaching plans to support system adoption across shift teams.
- Configure systems to accurately record and track safety processes, including batch traceability, allergen monitoring and material control logs.
- Follow workplace health and safety requirements, promoting hazard identification and accurate incident reporting.
- Work in line with corporate environmental and sustainability frameworks, supporting production-site efficiency and environmental targets.
- Manage the full project lifecycle, from scoping and technical design through line-side configuration, vendor assurance and post-launch support.
- Work with colleagues across operations and technology to deliver reliable, practical solutions for live production environments.
Technologies
- ERP
- Hardware
- Support
- Network
More
We are an award-winning, market-leading industrial producer supplying premium products to major UK retailers and food service networks. We are committed to digital transformation and automation and continually improve our factory operations. We offer a supportive, inclusive working environment, opportunities for professional growth and hands-on exposure to advanced industrial technology. This Hull-based role reports to the Systems Programme Manager and offers a salary of £45,000 to £50,000, depending on experience, with national travel required.
last updated 45 week of 2026