About this role
Salary: £40,000 - 50,000 per year
Requirements
- Experience in an IT Support, Service Desk, Technical Support or Application Support role
- Strong troubleshooting skills across macOS, Microsoft 365 and SaaS platforms
- Knowledge of identity and access management, including Entra ID, MFA and RBAC
- Excellent communication skills with technical and non-technical stakeholders
- Experience with ticketing systems such as Jira or Zendesk
- Desirable: Experience within healthcare, life sciences, clinical trials or regulated environments
- Desirable: Exposure to MDM tools such as Mosyle or similar
- Desirable: Understanding of ISO, GxP or compliance-driven environments
- Desirable: Relevant IT certifications, such as CompTIA, Microsoft or Apple
Responsibilities
- Provide 1st/2nd line IT support across devices, SaaS platforms, user access and business-critical applications
- Provide support across macOS, Microsoft 365, Entra ID, Slack, Box, Jira and related systems
- Manage user onboarding and offboarding, accounts, permissions, MFA and access controls
- Support internal users and external customers with application-related issues
- Own support tickets through to resolution, communicating effectively with stakeholders
- Create and maintain knowledge articles, FAQs and runbooks
- Escalate and coordinate software bugs with software engineering teams
- Support clinical trial sites and sponsors with technical issues when required
Technologies
- Support
- JIRA
- macOS
- Microsoft 365
- RBAC
- Slack
- Zendesk
- Office 365
More
We are a fast-growing HealthTech organisation transforming clinical trials through technology. We are looking for an IT Support Engineer to join our growing team in Cambridge, with hybrid working, providing a blend of internal IT and application support across the business. The role is a key technical support point of contact and a bridge between operational teams and software engineering.
last updated 45 week of 2026