nhsjobs

Service Manager @ Sandwell and West Birmingham NHS Trust

Birmingham, B18 7QHOnsiteContractPosted 5 days ago

Opens on nhsjobs

About this role

Job summary

Reporting to the Directorate General Manager, the post holder will be required to work across the Directorate to support the Management Team in the day to day operational running of the Birmingham Midland Eye Centre supporting the directorate in the strategic management of access targets, day to day operational management support

The post holder will have responsibilities for designated areas in which the post holder will maximise income potential and will support the management of resources to ensure efficient utilisation of these.

Main duties of the job

Working with the Group General Manager ensure that facilities are fully utilised across the Group and that performance expectations are met. Liaise with Group General Manager (GGM), to ensure that key performance targets and access targets are delivered and action plans developed with the speciality and Directorate teams are then implemented for both inpatients and outpatients. To work with the GGM in support of effective utilisation of resources and assist in project work as required To provide management support to the GGM. To provide site specific management support to City/Sandwell/Rowley Regis Hospitals. To provide management support in the Trust's demand and capacity analysis which will determine the level of services required to be provided by the Group in both outpatients and inpatients department. Identify areas for service development, ensuring that the workforce and job roles reflect clinical requirements and the modernisation agenda within the NHS Play an active role in helping ensure the Group meets the key Trust &Group objectives.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Job description Job responsibilities

Main Responsibilities

Working with the Group General Manager ensure that facilities are fully utilised across the Group and that performance expectations are met.

Liaise with Group General Manager (GGM), to ensure that key performance targets and access targets are delivered and action plans developed with the speciality and Directorate teams are then implemented for both inpatients and outpatients.

To work with the GGM in support of effective utilisation of resources and assist in project work as required

To provide management support to the GGM.

To provide site specific management support to City/Sandwell/Rowley Regis Hospitals.

To provide management support in the Trusts demand and capacity analysis which will determine the level of services required to be provided by the Group in both outpatients and inpatients department.

Identify areas for service development, ensuring that the workforce and job roles reflect clinical requirements and the modernisation agenda within the NHS

Play an active role in helping ensure the Group meets the key Trust &Group objectives.

VISION AND LEADERSHIP To be highly visible and accessible on a day-to-day basis, liaising with full range of clinical and non-clinical staff, and assisting them to contribute to the overall strategic direction of services

To assist the Group General Manager in implementing the vision and strategy for the Group. To clarify and project manage service developments to ensure key targets are achieved and provide regular feedback.

SERVICE AND STRATEGY DEVELOPMENT AND IMPLEMENTATION: To assist with identifying and implementing new ways of working in line with the Right Care models of care and innovation within the mainstream day-to-day operational agenda. To encourage a climate that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of a patient centred service, and cost effective use of resources.

To assist with implementing effective communication strategies to support planned organisational change.

To provide project management support, as directed by the Group General Manager, in line with Groups plans, to ensure key targets are achieved.

To assist with the development and implementation of service pathways to improve standards of care, address governance issues, improve efficiency and tariff income.

Person Specification

Experience Essential

Significant recent general management experience in the NHS with, responsibility for operational matters including, staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements. Proven experience of service development. Experience of leading projects.

Qualifications Essential

Educated to degree level or equivalent

Desirable

Management qualification, MBA or equivalent.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name Sandwell and West Birmingham NHS Trust

Address Birmingham Midland Eye Centre

Birmingham

B18 7QH

United Kingdom

Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)

Skills

Fixed-TermHealthcareNHS TrustNHSManagement

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