About this role
Job summary
Therapies Inpatient Administrator
Department: Therapies
Band 3 - £25,760 - £27,476 per annum pro rata
Hours: Part-time 28 hours per week, all MKUH roles will be considered for flexible working
The Therapies department at MKUH are excited to expand their team and introduce a Therapies Inpatient Administrator. We are seeking a highly organised and proactive individual to join our team. This role is essential in supporting the inpatient team to deliver a high standard of care to our patients.
You will play a key role in data reporting, ensuring the patient equipment stock levels are maintained, Health Roster is up to date and provide high quality administrative support to the inpatient Physiotherapists, Occupational Therapists, Inpatient assistants and AAFT Nurses.
You will be working alongside the Therapies Office Coordinator assisting on auditing documentation and monitoring of stationery.
The successful applicant will have excellent communication skills. Enjoy working as part of a team and ideally have had previous experience working in a busy office environment.
For further information or an informal discussion please contactTracy Howlett on 01908 995407 or alternatively email [email protected] (on leave returning 16 November 2026)
"We care We communicate We collaborate We contribute"
Please note that we are unable to provide sponsorship for this role
Interview date: 1 December 2026
Main duties of the job
- Organising the Respiratory Physio On-Call service
- Cover phone lines and email inboxes to direct comms channels
- Safeguarding stock management process of equipment
- Pre-populating Integrated Discharge Hub referrals
- Organise Frailty Courses
- Taking minutes and chasing actions from Inpatient Business Meeting
Contribute to the delivery of high quality, safe and compassionate healthcare by providing administrative support to the Therapies Inpatient Physiotherapy and Occupational Therapy services.
The post holder will provide effective and efficient administrative support to the team, liaising with a range of healthcare professionals, education teams, and operational teams.
The post holder will work consistently to provide high-quality customer service and will be professional at all times.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.
Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Service Support, Excellent Outcomes for Patients
- Transferring patient data to spreadsheets and preparing onward referral requests.
- Analysing data and generating monthly reports on collected data regarding patient screening and staff care hours.
Governance
- To demonstrate a sound understanding of Clinical Governance and Risk Management and their application to work situation.
- Maintain confidentiality at all times regarding all clinical information associated with the role.
Communication and Relationship Skills
- Communicate clearly and effectively with staff to ensure they are kept up to date with relevant information regarding Therapy Inpatient Service.
- Provides information regarding the Therapy Inpatient Services to key stakeholders as required.
Please refer to the Job Description for further details.
Person Specification
Qualifications and Knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent
- Good standard of spoken English
- Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience
- Working in a busy environment dealing with peaks of high workload
- Understanding of confidentiality in the workplace
- Knowledge of Data protection Act 1998
Desirable
- ECDL qualification or equivalent
- Knowledge and understanding of medical terminology
- Knowledge of NHS administration systems
- Working knowledge of the local Patient Access Policy
- Understanding of NHS plan and waiting targets
Experience
Essential
- Minimum of 6 months clerical experience in a healthcare environment
- Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems
Desirable
- Experience of transcribing dictation or copy typing
Skills
Essential
- Excellent word processing skills/computer skills
- Evidence of working under pressure to tight deadlines and dealing with difficult situations. E.g. patients, public and visitors
- Excellent administrative skills
- Strong organisational skills with ability to prioritise
- Good attention to detail
- Ability to make decisions using own initiative
Personal and People Development
Essential
- Effective verbal and written communication skills
- Good telephone manner
- Good all round communication skills
- Good customer service skills
Specific Requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations
- Computer literacy
Desirable
- Ability to travel between sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Milton Keynes University Hospital NHS Foundation Trust
Address
Therapies Admin (Dept)
Milton Keynes
MK6 5LD
United Kingdom
Employer's website
https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)