About this role
Job summary
Admissions Coordinator
Full time - 37.5 hours a week
To deliver a professional, comprehensive, and efficient level of administration and coordination for ENT elective admissions, consistently ensuring a patient-focused service which promotes good customer service and effective working relationships.
The post holder will oversee the accurate and timely inputting and maintaining of data-on-data systems, together with the associated correspondence, ensuring standard operating procedures are applied.
This role can't be sponsored
Interview date 20.11.2026
Main duties of the job
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"NHS Survey, 2025''. Theyfeel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%
To deliver a professional, comprehensive, and efficient level of administration and coordination for elective admissions, consistently ensuring a patient-focused service which promotes good customer service and effective working relationships.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.
Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Proactive coordination of elective admissions in accordance with national and locally defined policies and standards, inclusive of ensuring pre-operative assessment and associated appointments have been undertaken, arrangement of specialist equipment or beds have been arranged and clinicians have reviewed and agreed to the case mix on their list.
Provision of a comprehensive senior administration service to clinicians and teams within a designated specialty, to support the provision of elective admissions for their areas. Escalating capacity or other issues as appropriate.
Monitoring of patient pathways, inclusive of updating relevant MKUH systems such as the Patient Tracking List (PTL) and taking proactive measures to support deliver within national and locally agreed policies and standards.
Attendance at meetings as required and liaising with other relevant department to manage patient pathways.
Communicating complex information to patients regarding their admissions, ensuring they have understood the information and instructions provided.
Discussing complex and contentious issues in relation to theatre list planning and capacity with clinicians and operational managements teams.
Please refer to the job description for further details.
Person Specification
Qualifications and knowledge
Essential
- Good general education including English at GCSE (Grade C or above) or equivalent.
- Good standard of spoken English
- Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience.
- Understanding of confidentiality in the workplace
Desirable
- Knowledge of Waiting list procedures.
- Knowledge of medical terminology
- Knowledge of NHS Administration systems.
- Working knowledge of the local Patient Access Policy.
- Understanding of NHS plan and waiting targets.
Experience
Essential
- Minimum 6 months customer care work experience or previous clerical experience.
- Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
- Experience of working in a busy environment dealing with peaks of high workload.
Desirable
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
- Experience of transcribing dictation or copy typing.
- Clerical experience in a healthcare environment.
Skills
Essential
- Excellent word processing skills / computer skills.
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors.
- Good administrative skills.
- Strong organisational skills with ability to prioritise and plan a range of activities or programmes.
- Good attention to detail.
- Ability to make decisions using own initiative, exercising judgement to resolve patient and or staff queries
Personal and people development
Essential
- Willingness to attend training sessions to develop self and improve service provided to patients.
Communication
Essential
- Effective verbal and written communication skills.
- Good telephone manner.
- Good customer service skills
Specific requirements
Essential
- Able to perform the duties of the post with reasonable aids and adaptations.
- Computer literacy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Milton Keynes University Hospital NHS Foundation Trust
Address
ENT (Head and Neck Division)
Milton Keynes
MK6 5LD
United Kingdom
Employer's website
https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)