About this role
Job summary
- Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information
We have an exciting opportunity for a customer / patient focused individual to join our fantastic Outpatient Appointments Service Department.
The Post is for 18.75 hours a week (other part-time hours may be available, please discuss at interview) with the ideal candidate able to work between Monday Saturday.
The Post will challenge your skills and allow you to progress and professionally develop in a friendly and supportive team.
You must have good all-round administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate with a working knowledge of MS Office.
Main duties of the job
Member of the Outpatient Appointments Service Contact Centre, primary role will be answer incoming calls, resolve queries from patients, general and dental practice staff and STSFT staff in friendly, courteous and professional manner. Deal with appointment and referral queries and help wider Team with scheduling tasks, including booking and rescheduling of appointments.
We are responsible for scheduling outpatient services across multiple Trust sites in South Tyneside and Sunderland. Main office is Sunderland Royal Hospital but opportunities to work on various other sites receptions.
Must have good all round admin skills, excellent communication skills with customer service experience and be computer literate with working knowledge of MS Office.
Experience of prioritising patients using waiting list will be beneficial.
Must have attention to detail and ability to prioritise incoming work. Strong emphasis on customer service and good interpersonal skills.
To play essential role within Team, helping maintain standards and improve service for benefit of patients and clinical teams. Willing to adapt to change and learn new skills, having good knowledge of office procedures, together with organisational and communications skills, delivering high quality admin services and customer care.
Join us to work with some of the best people in the NHS, thriving in a Trust united in its values, purpose and commitment to our patients and drive for continual innovation and improvement.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description
Job responsibilities
To enter patient referrals, arrange new and review outpatient appointments, and to register patient attendances adhering to agreed procedures.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Person Specification
Qualifications
Essential
- GCSE English Language C / 4 or above, or equivalent vocational experience which provides a working knowledge of: customer service environment and clerical duties.
Desirable
- Knowledge of Meditech.
Experience
Essential
- Experience of reception / telephone duties.
- Working with the public in a customer focused / service environment.
- Experience of clerical / admin work using IT skills.
- Experience of using Microsoft Office packages e.g. Word, Powerpoint, Excel, Access, Outlook.
Physical Skills
Essential
- Developed keyboard skills.
Skills and Knowledge
Essential
- Effective Interpersonal / communication skills.
- Effective written communication skills.
- Data input skills.
- Effective organisational skills.
- Able to work in busy office environment.
- Ability to prioritise workload.
- Ability to work independently or as part of a team.
- Ability to use initiative to problem solve.
- Flexible approach.
Desirable
- Use of Meditech PAS, NHS e-Referral system.
Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
United Kingdom
Employer's website
https://www.stsft.nhs.uk (Opens in a new tab)