About this role
Job summary
The Medical Secretary role provides essential administrative support within the Urgent and Emergency Care Directorate, including clinical correspondence, consultant diary management and UEC medical rota coordination. The role is critical to patient safety, service performance, clinical governance and the effective delivery of urgent and emergency services.
The post holder will be required to comply with and uphold the Trusts vision, values and behaviours and behave in a manner fitting with the responsible position of the role, maintaining the public confidence.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.
Main duties of the job
- Provide comprehensive medical secretarial support to consultants and clinical teams, ensuring the timely and accurate production of clinical correspondence, discharge summaries, and investigation reports using Trust systems (including EMR, Medisec & Transcription).
- Maintain high quality patient records, ensuring documentation is accurate, complete and processed in line with information governance and clinical governance requirements.
- Support consultant diary management, including the coordination of meetings, clinics and supporting clinical activity to ensure effective use of consultant time and service delivery.
- Coordinate and maintain medical rotas, supporting workforce planning, rota updates, and resolution of rota queries to ensure safe clinical cover and service continuity.
- Act as a central point of contact for internal and external stakeholders, including GPs, clinical teams and support services, responding to queries and facilitating effective communication.
- Prioritise and manage a high volume of work in a fast paced environment, ensuring urgent and time critical tasks are identified and progressed appropriately.
- Contribute to the smooth running of the Medical Secretarial team by providing cross cover during periods of annual leave, sickness absence and service pressure, supporting service resilience.
- Support compliance with Trust policies, procedures and standards, including information governance, confidentiality, and documentation requirements.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description
Job responsibilities
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
- To develop and maintain an effective and quality secretarial service to a team of consultant and other clinical staff, acting as a pivotal role for all communication with patients and professional health colleagues within the multi-disciplinary team, internal departments and external agencies as necessary, to ensure continuity of patient care.
- To comply with the Trusts vision, values and behavioural compact.
Person Specification
Skills
Essential
- Proven Interpersonal /communication skills.
- Effective written communication skills
- Data input skills
- Effective organisational skills
Experience
Essential
- Working in a customer focussed/service environment
Desirable
- Previous NHS Experience
- Previous Medical Secretarial Experience
Attitude
Essential
- Committed to delivering quality patient care
- Motivated and enthusiastic- Target and results driven
Qualifications / Knowledge
Essential
- Microsoft Office Packages e.g. Word, Outlook, Power Point, Excel
- AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role
- Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent.
Desirable
- Knowledge of Hospital Information Systems
- Knowledge of Trust secretarial Standards
- Knowledge of NHS Waiting Time targets
Physical / Mental Ability
Essential
- To work under pressure and to tight deadlines
- To work independently or as part of a team
- To deal effectively with patient enquires
- To use initiative to problem solve
Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
Sunderland Royal Hospital
Kayll Road
SUNDERLAND
SR4 7TP
United Kingdom
Employer's website
https://www.stsft.nhs.uk (Opens in a new tab)