Practice Manager @ Victoria Medical Centre

Job summary

About the Role

We are seeking an enthusiastic, proactive and experienced Practice Manager to lead the day-to-day operations of our busy and rapidly growing GP Practice.

This is an exciting opportunity for a motivated individual with strong leadership, organisational and communication skills who is passionate about delivering high-quality patient care and supporting an effective, patient-focused primary care service.

The successful candidate will take overall responsibility for the operational management of the Practice, providing effective leadership and support to both clinical and non-clinical teams, ensuring high standards of patient care, staff wellbeing, clinical governance, regulatory compliance and continuous service improvement.

Victoria Medical Centre is a forward-thinking and rapidly expanding GP Practice serving over 11,000 patients. We are proud of our strong team culture, commitment to delivering high-quality patient care and proactive approach to developing services that meet the needs of our growing community. We offer a friendly, supportive and collaborative working environment where your experience, ideas and leadership will be valued. This is an excellent opportunity to make a meaningful contribution to the continued growth, development and success of our Practice.

Main duties of the job

Take overall responsibility for the day-to-day management and effective operation of the Practice, providing leadership across clinical and administrative teams. Oversee staffing, rotas, leave, absence and resources to maintain safe, consistent services, working with colleagues responsible for daily coordination. Lead recruitment, induction, development, appraisals and performance management, fostering a positive, accountable and supportive culture.

Develop and review policies, procedures and operational systems to improve efficiency, patient access and service quality. Lead governance and regulatory compliance, including CQC inspection readiness, audits, risk assessments, significant events and quality improvement. Work with clinical leads on safeguarding, infection control, information governance and health and safety, ensuring actions are followed through.

Oversee patient feedback, concerns and complaints, ensuring timely responses and learning. Collaborate with GP Partners and teams to improve patient experience and deliver Practice objectives. Monitor NHS contractual requirements and performance, liaise with the ICB, PCN and other stakeholders, and support new services and the Practice's long-term development to meet changing patient needs.

About us

Our multidisciplinary Practice team comprises General Practitioners, an Advanced Nurse Clinician, a Clinical Pharmacist, Practice Nurses, a Healthcare Assistant, and dedicated Administration and Reception personnel.

Job description

Job responsibilities

Key Responsibilities

Operational Leadership and Practice Management

• Take overall responsibility for the effective day-to-day operational management of the Practice.
• Provide leadership and direction to ensure the smooth running of clinical and administrative services.
• Oversee staffing arrangements and resource allocation to ensure appropriate operational cover and service continuity.
• Maintain overall oversight of staff rotas, annual leave and absence arrangements, working with the designated team member responsible for their day-to-day coordination.
• Develop, implement and regularly review Practice policies, procedures and operational systems.
• Identify opportunities to improve efficiency, patient access and service delivery.
• Work closely with the GP Partners to support the Practice's objectives and ongoing development.

Clinical and Non-Clinical Team Management

• Provide effective operational leadership and line management across clinical and non-clinical teams, working collaboratively with clinical leads on professional and clinical matters.
• Support recruitment, induction, staff development, performance management and appraisals.
• Promote a positive and supportive working culture that values teamwork, accountability, communication and staff wellbeing.
• Ensure staff understand their responsibilities and are supported in meeting expected standards.
• Address staffing and operational issues professionally, fairly and effectively.
• Encourage effective communication and collaboration between all members of the Practice team.

Clinical Governance, CQC and Regulatory Compliance

• Take the lead in coordinating and maintaining the Practice's governance and regulatory compliance arrangements.
• Ensure the Practice meets Care Quality Commission (CQC) requirements and maintains ongoing inspection readiness.
• Maintain oversight of governance systems, risk assessments, audits, significant event processes and quality improvement activities.
• Ensure policies and procedures are current, appropriately implemented and regularly reviewed.
• Work with clinical leads to support compliance with safeguarding, infection prevention and control, information governance, health and safety and other relevant requirements.
• Coordinate governance meetings, monitor agreed actions and ensure identified improvements are implemented.
• Promote a culture of patient safety, continuous improvement and shared accountability throughout the Practice.

Patient Services and Quality Improvement

• Ensure the Practice consistently delivers a high standard of patient-centred care and service.
• Oversee the management of patient feedback, concerns and complaints, ensuring appropriate investigation, response and learning.
• Work collaboratively with clinical and administrative teams to improve patient access, experience and service delivery.
• Identify areas for improvement and support the implementation of effective and sustainable solutions.
• Encourage a culture of professionalism, compassion and respect in all patient interactions.

Contractual Requirements and Practice Development

• Maintain oversight of relevant NHS contractual and operational requirements, working with the GP Partners and clinical leads to ensure compliance.
• Support the monitoring of Practice performance, service delivery and quality improvement objectives.
• Liaise with external stakeholders, including the Integrated Care Board (ICB), Primary Care Network (PCN), NHS organisations and other relevant partners.
• Support the implementation of new services, initiatives and changes within primary care.
• Contribute to the Practice's long-term development, ensuring services continue to meet the needs of our growing patient population.

Person Specification

Essential Criteria

Qualifications and Experience

• Previous management experience within General Practice or a primary care setting.
• Proven experience of leading and managing multidisciplinary teams, including clinical and non-clinical staff.
• Experience of staff management, including recruitment, induction, appraisals, performance management and staff development.
• Experience of managing day-to-day operations within a busy healthcare environment.
• Experience of implementing and improving operational policies, procedures and working practices.

Knowledge and Understanding

• Strong understanding of CQC regulations, inspection requirements and quality standards.
• Knowledge and experience of clinical governance, risk management, significant event analysis and quality improvement processes.
• Good understanding of NHS General Practice operations and contractual requirements.
• Knowledge of safeguarding, infection prevention and control, information governance, GDPR and health and safety requirements.
• Understanding of workforce planning, including oversight of staffing levels, rotas, annual leave and absence management.
• Understanding of patient confidentiality, complaints management and patient safety.

Leadership and Management Skills

• Strong leadership skills with the ability to motivate, support and develop a multidisciplinary team.
• Excellent organisational and time management skills, with the ability to prioritise competing demands.
• Ability to manage challenging situations, resolve conflict and make sound decisions.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with GP Partners, clinical teams, administrative staff and external stakeholders.
• A proactive and solution-focused approach to identifying and implementing improvements.
• Ability to work independently, demonstrate initiative and take accountability for operational responsibilities.

Personal Attributes

• Professional, approachable and supportive leadership style.
• Commitment to delivering high-quality, patient-centred care.
• Flexible and adaptable to the changing demands of General Practice.
• High levels of integrity, discretion and confidentiality.
• Commitment to promoting staff wellbeing, teamwork and a positive working culture.
• Ability to remain calm, organised and effective under pressure.

Person Specification

Qualifications

Essential

• Essential Criteria
• Qualifications and Experience
• Previous management experience within General Practice or a primary care setting.
• Proven experience of leading and managing multidisciplinary teams, including clinical and non-clinical staff.
• Experience of staff management, including recruitment, induction, appraisals, performance management and staff development.
• Experience of managing day-to-day operations within a busy healthcare environment.
• Experience of implementing and improving operational policies, procedures and working practices.
• Knowledge and Understanding
• Strong understanding of CQC regulations, inspection requirements and quality standards.
• Knowledge and experience of clinical governance, risk management, significant event analysis and quality improvement processes.
• Good understanding of NHS General Practice operations and contractual requirements.
• Knowledge of safeguarding, infection prevention and control, information governance, GDPR and health and safety requirements.
• Understanding of workforce planning, including oversight of staffing levels, rotas, annual leave and absence management.
• Understanding of patient confidentiality, complaints management and patient safety.
• Leadership and Management Skills
• Strong leadership skills with the ability to motivate, support and develop a multidisciplinary team.
• Excellent organisational and time management skills, with the ability to prioritise competing demands.
• Ability to manage challenging situations, resolve conflict and make sound decisions.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with GP Partners, clinical teams, administrative staff and external stakeholders.
• A proactive and solution-focused approach to identifying and implementing improvements.
• Ability to work independently, demonstrate initiative and take accountability for operational responsibilities.
• Personal Attributes
• Professional, approachable and supportive leadership style.
• Commitment to delivering high-quality, patient-centred care.
• Flexible and adaptable to the changing demands of General Practice.
• High levels of integrity, discretion and confidentiality.
• Commitment to promoting staff wellbeing, teamwork and a positive working culture.
• Ability to remain calm, organised and effective under pressure.

Desirable

• Desirable Criteria
• Qualifications and Professional Development
• Recognised qualification in management, leadership, healthcare management or business administration.
• Relevant professional development or training in Practice Management.
• Training or qualifications relating to clinical governance, CQC compliance, quality improvement or risk management.
• Experience and Knowledge
• Experience working as a Practice Manager or Deputy Practice Manager within an NHS GP Practice.
• Experience supporting CQC inspections, regulatory assessments and implementation of improvement plans.
• Experience of managing operational change, service development or quality improvement projects.
• Knowledge of NHS primary care structures, including ICBs and PCNs.
• Familiarity with NHS contractual frameworks, including GMS/PMS contracts, QOF and enhanced services.
• Experience coordinating clinical governance meetings, audits and significant event reviews.
• Experience of working within a growing or changing healthcare organisation.
• IT and Systems
• Experience using EMIS Web or another recognised GP clinical system.
• Familiarity with NHS digital systems, reporting tools and practice management software.
• Strong IT skills, including Microsoft Office applications and electronic record management.
• Experience using data and performance reports to support operational improvements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Victoria Medical Centre

Address

7 Victoria Crescent West

Barnsley

South Yorkshire

S75 2AE

United Kingdom

Employer's website

http://victoriamedicalcentre.org.uk/ (Opens in a new tab)