About this role
Job summary
Ambrose Avenue Group Practice is looking for a friendly, organised, and professional care navigator/receptionist to join our busy GP practice team, on either a full or part-time basis. We can be flexible with the number of hours to be worked, but they will be within our surgery hours, 07:45 - 18:30.The successful candidate will be the first point of contact for patients and visitors, providing a kind and caring service to our patients and administrative support to ensure the smooth running of the practice.
Main duties of the job
Welcoming patients and visitors in a courteous and professional manner
Answering telephone calls and responding to patient enquiries
Booking, amending, and cancelling appointments
Managing patient records and updating information accurately
Handling confidential information sensitively
Using the new online Anima booking system
Liaising with GPs, nurses, and other healthcare professionals
Carrying out general administrative and reception duties
About us
We are a friendly and welcoming GP practice with 14,000 patients across two sites (Ambrose Avenue and Tollgate), located in Colchester.
In summary, we offer
- A supportive and friendly multidisciplinary team
- Good CQC rating
- Ongoing training and development opportunities
- Educational events and in-house meetings
- A positive and collaborative working environment
Job description
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification
Experience
Essential
- Ability to work in a polite, confidential and discreet manner
- Experience of working with the general public
- Ability to work as part of a team
- Strong IT and administration skills
- Previous medical or healthcare receptionist experience is desirable
- Strong organisational and multitasking abilities
- Ability to work calmly in a busy environment
- Previous reception or customer service experience preferred
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
76 Ambrose Avenue
Colchester
Essex
CO3 4LN
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)