About this role
Job summary
The Humbleyard Practice is looking for a patient care advisor to join our team on a fixed-term maternity cover contract from December 2026 to January 2028. This role is offered on a part-time basis of 19 hours per week, working Tuesdays and Fridays, 08:0018:30, with a one-hour unpaid lunch break on each day.
Our patient care team is made up of 16 friendly and dedicated patient care advisors working across Cringleford, Hethersett and Mulbarton Surgeries. As a patient care advisor, youll be at the heart of the practice, helping our patients navigate their healthcare journey with confidence and ease.
No two days are quite the same. Youll handle a wide variety of patient enquiries, maintain accurate records and work closely with our clinical and administrative teams to keep our services running smoothly.
If youre looking for a rewarding role where you can make a real difference, while joining a supportive, friendly and busy team, wed love to hear from you.
This is a fixed-term maternity cover position from December 2026 to January 2028.
Main duties of the job
You'll be a first point of contact for our patients, both in person and over the phone. You'll support patients with their enquiries, book appointments, and use care navigation and signposting to help them access the right clinician or service at the right time.
About us
The Humbleyard Practice is a large, semi-rural, dispensing healthcare provider, offering exceptional care with compassion, professionalism and integrity. Serving a fast-growing patient population of over 22,600 across three sites, we are dedicated to meeting the diverse needs of our patients and their families.
Our surgeries are located at:
- Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TA
- Hethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3AB
- Mulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JG
As a research and GP training practice, we pride ourselves on continuous development and providing the best care possible to our patients. We are committed to fostering a culture of compassion, kindness, and professionalism within our team, and we actively support personal and professional growth.
Job description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience
Essential
- competency in IT skills: familiarity with clinical database systems such as SystmOne, experience using Microsoft Office 365, comfortable working with database systems
- accurate filing skills
- experience in customer-facing roles, such as a reception or call centre environment is preferred
Qualifications
Essential
- Education to GCSE level, NVQ Level 2 (or equivalent),
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
Cantley Lane
Cringleford
Norwich
Norfolk
NR4 6TA
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)