About this role
Job summary
Patient Pathway Coordinator - ENT
Are you an organised, proactive and customer-focused administrator looking for an exciting opportunity within a busy hospital team? We are seeking a Patient Pathway Coordinator to join our friendly and supportive ENT Administration Team at Basildon Hospital.
This is a key role within the service, helping to ensure patients receive a seamless and efficient experience throughout their care journey. You will be responsible for a variety of administrative duties, including managing patient pathways, answering telephone enquiries, handling patient records, coordinating appointments and providing vital support to both clinical and management teams.
As one of the first points of contact for patients, relatives and healthcare professionals, you will play an important role in delivering excellent customer service and maintaining effective communication across the department. Your attention to detail, organisational skills and ability to prioritise workload will help support the smooth running of the service and contribute to positive patient outcomes.
If you enjoy working in a fast-paced environment, thrive as part of a team and are passionate about delivering high-quality administrative support, we would love to hear from you. Join us and make a real difference to our patients' experience.
Main duties of the job
Manage inpatient and day case waiting lists, ensuring patients are booked efficiently and in line with Trust policies and national access targets.
Coordinate patient appointments, admissions and TCI (To Come In) dates, including the cancellation and re-booking of clinics, procedures and admissions as required.
Provide comprehensive administrative support to Consultants, Nurse Specialists and Junior Doctors, including diary management and clinic scheduling.
Support the smooth patient journey by delivering coordinated and patient-centred administrative processes across the speciality.
Liaise professionally with patients, relatives, NHS staff and external organisations, providing a high standard of customer service and communication.
Maintain accurate electronic patient records and data systems, ensuring information is entered promptly, accurately and in accordance with information governance requirements.
Assist clinical and operational teams in delivering safe and effective services while supporting compliance with Referral to Treatment (RTT) and other contractual performance targets.
Work effectively in a busy environment, prioritising workloads, managing frequent interruptions and ensuring the timely completion of administrative and clerical duties.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application! Please be aware that we reserve the right to close the vacancy early should a high number of applications be received. Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent experience
Knowledge & Experience
Essential
- Good knowledge of speciality (Urology) specific patient pathways
- Understanding of patient priorities and performance targets
- Thorough knowledge of healthcare administrative systems and processes
- Previous administration experience
- Experience of, & skills in using a full range of IT/Patient data systems including: Microsoft Office: Outlook; Word; EXCEL, EPR/EMR
- Up to date knowledge and understanding of key access targets e.g. 18 weeks Referral
- NHS experience
- Sound knowledge of medical terminology
- Demonstrable customer service experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Basildon
Nethermayne
Basildon
SS16 5NL
United Kingdom
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)