About this role
Job summary
Thank you for your interest in the position Endoscopy Booking Officer, please take time to read the job description and person specification.
We are looking for a motivated and compassionateEndoscopy Booking Officerto join our busy and expanding service. This is an exciting opportunity to play a key role in supporting high-quality patient care within a fast-paced clinical environment.
3 x Vacancy at Basildon,
You will be responsible for booking endoscopy procedures, managing appointments, and providing a professional and patient-focused administrative service.
Working within established procedures and under the guidance of senior staff, you will ensure accurate data entry, effective communication with patients and clinical teams, and support the smooth running of endoscopy pathways.
No VISA sponsorship available for this role
Main duties of the job
The Endoscopy Booking Officer is responsible for the efficient and accurate booking of endoscopy procedures, supporting the delivery of a safe, timely, and patient-centred service.
You will manage referrals, appointment scheduling, waiting lists, and patient communications in line with Trust policies, national targets, and NHS guidelines.
Requiring close collaboration with clinical teams, administrative colleagues, and patients to ensure effective use of endoscopy capacity, adherence to referral-to-treatment (RTT) standards, and a positive patient experience.
Patient Booking & Administration,
Waiting List & Pathway Management
Communication & Liaison
Data Quality & Systems
Service Support & Improvement
Governance, Confidentiality & Safety
You will have previous administrative or customer service experience, good IT and communication skills, and a strong attention to detail. Experience working in a healthcare or NHS setting is desirable but not essential, as training will be provided.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
Are you looking for an exciting Endoscopy Booking Officer role using your unique qualities, then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person Specification
Qualifications
Essential
- GCSEs (or equivalent) including English and Maths
Knowledge and Experience
Essential
- Administration/Reception experience, and the ability to input data quickly and accurately
- Computer Literate
- Able to work as part of a team
Desirable
- Secretarial, Administration, previous waiting list officer experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Basildon
Nethermayne
Basildon
SS16 5NL
United Kingdom
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)