About this role
Job summary
This is a full-time position. Hours are non-negotiable
The General Practice Assistant (GPA) supports clinical and administrative functions across member practices within the Primary Care Network (PCN). Working under the supervision of GPs and practice managers, the GPA helps reduce clinician workload, improve patient access and enhance operational efficiency. This hybrid role spans patient-facing tasks, digital workflow support, and population health initiatives, contributing to the PCNs the delivery of enhanced primary care and network contract specifications.
Main duties of the job
Reporting to the PCN Strategic Development Lead, with day-to-day links to the Practice Manager, your duties will include:
Sorting and prioritising clinical post for GPs and redirecting it to other clinicians, such as the clinical pharmacist
Extracting information from clinical letters for coding and adding it to patient records
Supporting GPs with coding, referrals, document management and appointment preparation
Complete simple clinical observations/investigations such as dipstick urine, blood pressure, BMI and phlebotomy
Complete lifestyle questionnaires to support patient reviews and long-term condition management
Act as a chaperone as required
Support patients by arranging appointments, onward referrals, clinical tests and follow-up appointments
Liaising with patients on information, follow-up instructions and care navigation
Liaising with external agencies on behalf of the practice
Supporting PCN-wide initiatives including Enhanced Access, seasonal health campaigns and IIF targets
Contributing to service improvement, digital transformation and patient experience projects
Full training and support will be provided.
About us
Primary Care Networks (PCNs) have been created to facilitate delivery of more integrated care. They cover defined geographical areas to enable them to better respond to the needs of local populations and build relationships across wider primary care within natural neighbourhoods. By design they are small enough for relationships to flourish, but large enough to provide a broad scope of services.
What we offer
NHS Pension Scheme
30 days annual leave PLUS bank holidays
Ongoing training and professional development
The chance to shape how a developing role works across our network
A supportive, multidisciplinary team
Job description
Job responsibilities
Responsibilities and duties may include (and may not be limited to): Assist GPs and clinical teams with administrative duties including coding, referrals, document management and appointment preparation Complete simple clinical observations/investigations such as dipstick urine, blood pressure, BMI and phlebotomy Complete lifestyle questionnaires to support patient reviews and long-term condition management Facilitate routine and 24-hour BP monitoring, advising patients accordingly Act as a chaperone as required Support patients by arranging appointments, onward referrals, clinical tests and follow-up appointments Complete basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc Contribute to public health campaigns (eg: flu clinics) through advice or direct care, including opportunistic health promotional programmes Prioritise, organise and manage own workload in a manner that maintains and promotes quality Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children Support PCN-wide initiatives such as Enhanced Access, seasonal health campaigns and IIF targets Liaise with patients to provide information, follow-up instructions and care navigation across practices Maintain accurate records using practice-based digital systems, ensure compliance with GDPR, safeguarding, and infection control protocols
Contribute to service improvement, digital transformation and patient experience projects across the PCN Sort, review and prioritise all incoming clinical correspondence and documentation for GP action, redirecting information to appropriate members of the multidisciplinary team, including the Clinical Pharmacist and other clinicians, where appropriate. Extract all information from clinical letters for coding and adding to clinical records Liaise with external agencies on behalf of the practice
Person Specification
Experience
Essential
- GCSE grade 1 in English and Maths
- At least 1 year's customer or patient care experience in general practice or a healthcare setting
- Experience handling complaints or challenging customer interactions
- Confident using Microsoft Office (Outlook, Word, Excel)
- Excellent organisational and time management skills
- Calm under pressure, able to work independently and understanding when to escalate
- An empathetic, compassionate communicator and a strong team player
- Full UK driving licence and flexibility to work outside core office hours
Desirable
- GPA Skills Certificate
- Experience using EMIS and/or Docman
- Phlebotomy certification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
GP First Ltd
Address
The Crown Surgery
23 High Street
Eccleshall
STAFFORD
ST21 6BW
United Kingdom
Employer's website
https://www.gpfirst.net/ (Opens in a new tab)