About this role
Job summary
This is a full-time position. Hours are non-negotiable
The General Practice Assistant (GPA) supports clinical and administrative functions across member practices within the Primary Care Network (PCN). Working under the supervision of GPs and practice managers, the GPA helps reduce clinician workload, improve patient access and enhance operational efficiency. This hybrid role spans patient-facing tasks, digital workflow support, and population health initiatives, contributing to the PCNs the delivery of enhanced primary care and network contract specifications.
Main duties of the job
Responsibilities and duties may include (and may not be limited to):
Assist GPs and clinical teams with administrative duties including coding, referrals, document management, and appointment preparation
Conduct basic clinical observations (e.g., blood pressure, BMI, lifestyle questionnaires) to support patient reviews and long-term condition management
Support PCN-wide initiatives such as Enhanced Access, seasonal health campaigns and IIF targets
Liaise with patients to provide information, follow-up instructions and care navigation across practices
Maintain accurate records using practice based digital systems, ensure compliance with GDPR, safeguarding, and infection control protocols
Contribute to service improvement, digital transformation, and patient experience projects across the PCN
Working with the PCN leadership team to design, plan and implement the PCN vision and strategy
Sorting all clinical post and prioritising for the GP in terms of actions
Redirect post to others members of the clinical team where appropriate such as clinical pharmacist etc
Extract all information from clinical letters for coding and adding to clinical records
Liaise with external agencies on behalf of the practice
About us
Primary Care Networks (PCNs) have been created to facilitate delivery of more integrated care. They cover defined geographical areas to enable them to better respond to the needs of local populations and build relationships across wider primary care within natural neighbourhoods. By design they are small enough for relationships to flourish, but large enough to provide a broad scope of services.
Job description
Job responsibilities
As a General Practice Assistant, you will work alongside GPs, practice managers and the wider clinical team to reduce clinician workload, improve patient access and make our practices run more efficiently. This varied role combining patient-facing work, clinical administration and support for population health initiatives across the network.
Reporting to the PCN Strategic Development Lead, with day-to-day links to the Practice Manager, your duties will include:
Sorting and prioritizing clinical post for GPs and redirecting it to other clinicians, such as the clinical pharmacist
Extracting information from clinical letters for coding and adding it to patient records
Supporting GPs with coding, referrals, document management and appointment preparation
Carrying out basic clinical observations such as blood pressure, BMI and lifestyle questionnaires to support patient reviews and long-term condition management
Liaising with patients on information, follow-up instructions and care navigation
Liaising with external agencies on behalf of the practice
Supporting PCN-wide initiatives including Enhanced Access, seasonal health campaigns and IIF targets
Contributing to service improvement, digital transformation and patient experience projects
Full training and support will be provided.
Person Specification
Experience
Essential
- GCSE grade 4 (or equivalent) in English and Maths
- At least 1 year's customer or patient care experience in general practice or a healthcare setting
- Experience handling complaints or challenging customer interactions
- Confident using Microsoft Office (Outlook, Word, Excel)
- Excellent organisational and time management skills
- Calm under pressure, able to work independently and understanding when to escalate
- An empathetic, compassionate communicator and a strong team player
- Full UK driving licence and flexibility to work outside core office hours
Desirable
- GPA Skills Certificate
- Experience using EMIS and/or Docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
GP First Ltd
Address
Mansion House Surgery
Mansion House
Abbey Street
STONE
Staffordshire
ST15 8YE
United Kingdom
Employer's website
https://www.gpfirst.net/ (Opens in a new tab)