About this role
Job summary
To support the delivery of safe, timely, and high-quality patient care by coordinating and managing patient pathways across designated services.To proactively manage clinical and administrative capacity, adjusting appointments where required, identifying pressures, and escalating issues to ensure services run efficiently.To oversee patient pathway and appointment coordination, ensuring patients are booked appropriately and seen within national and local access targets, including RTT standards.To maintain accurate pathway tracking, data capture, and waiting list management, supporting performance monitoring and service delivery.To provide day to day supervision and support to administrative staff, contributing to effective workload management and a positive team environment
Main duties of the job
The post holder will proactively manage clinical and administrative capacity within their designated services. This includes adjusting patient appointments when required, identifyingand escalating capacity constraints, and providing cross-cover for other administrative coordinators during periods of planned or unplanned absence. The post holder will provide day to day line management and supervision to designated administrative staff. Responsibilities include overseeing workload allocation, supporting staffdevelopment, managing sickness and annual leave records, conducting appraisals, facilitating training, and ensuring adherence to Trust policies and procedures. The post holder will lead on accurate data capture, validation of patient pathways, and contribute to the effective management of inpatient and outpatient waiting lists. They will support the collection, analysis, and interpretation of data, identify service pressures, and develop improvement plans to ensure targets are met and sustained. The post holder will oversee the set-up and coordination of patient appointments and manage incoming referrals in line with service protocols and agreed time frames. They willensure robust and efficient handling of referrals from GPs, internal teams, and tertiaryservices. The post holder will ensure patient pathways are managed effectively, within agreed access standards, and in accordance with RTT (Referral to Treatment) and other relevantperformance frameworks.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education Essential
Good educational standard of at least GCSE in English and Maths, or equivalent
Desirable
Educated to 'A' Level Medical terminology
Skills Essential
Time management Experience with Cerner Millenium Attention to detail Customer Service Experience
Desirable
Microsoft Windows Microsoft Excel Microsoft Outlook
Experience Essential
Demonstrable customer service experience Previous NHS Experience Ability to prioritise work to meet tight deadlines Previous clerical experience RTT Experience Management of Referrals
Desirable
Coding Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Imperial College Healthcare NHS Trust
Address Trust Wide
London
W2 1NY
United Kingdom
Employer's website https://www.imperial.nhs.uk/ (Opens in a new tab)