About this role
Job summary
The OAFU (Open Access Follow Up) CSW (Cancer Support Worker) is responsible for delivering high-quality, compassionate, and patient-centred care to individuals following cancer treatment atImperial College Healthcare NHS Trust. The role supports patients on stratified follow-up pathways, with a strong emphasis on health promotion, self-management, and holistic wellbeing.
Working collaboratively with multidisciplinary teams, cancer CNS teams, Macmillan services, and primary care providers, the post holder will play a key role in supporting cancer patients after treatment. The role focuses on co-ordinating follow-up care, monitoring patient progress and acting as a central point of contact for patients, carers, GP's and other multidisciplinary teams.
The successful candidate will contribute to supporting patients to self-manage their condition, arranging appointments and investigations, monitoring patient progress through remote surveillance pathways and ensuring effective communication between multidisciplinary teams. They will provide telephone support and guidance and contribute to service development through participation in audits, quality improvement initiatives, and education of support staff and students.
This role is ideal for a motivated and highly organised individual with excellent communicaton skills and an interest in cancer care and survivorship, who is committed to delivering excellent patient experience within a supportive multidisciplinary environment.
Main duties of the job
Coordinating remote monitoring and surveillance for patients on stratified follow-up pathways. Supporting patients to self-manage their condition and recovery. Acting as a single point of contact for patients and carers after treatment. Performing telephone triage and escalating concerns appropriately. Assisting with tracking and monitoring of follow-up patients. Helping patients navigate health and social care services. Working closely with the Multi-Disciplinary Team (MDT). Organising appointments, investigations, and follow-up results. Providing telephone advice, triage, and signposting patients to appropriate services. Ensuring accurate documentation and record keeping. Supporting access to wellbeing services, support groups, and charities.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications Essential
GCSE English and Maths (Grade A-C) or equivalent
Desirable
Evidence of continued role development Coaching or teaching qualification Psychology or counselling qualification
Experience Essential
Relevant health or social care experience Experience of multiprofessional working Experience of coach/teaching patients and carers Understanding of the health and social care environment
Desirable
Charity sector experience Experience in coordinating a patient workload Knowledge of cancer treatments, interventions & language
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Imperial College Healthcare NHS Trust
Address Charing Cross Hospital
Fulham Palace Road
London
W6 8RF
United Kingdom
Employer's website https://www.imperial.nhs.uk/ (Opens in a new tab)