About this role
- Business unit, Department, Reporting Business unit Ms Connectivity Department Technology Services Job grade/level OP1 Core Description Provide efficient and effective training to customers in the use of a range of Telkom systems, products and services.
- Provide customer care and support to ensure customer retention and satisfaction in accordance with world class standards Key Deliverables / Primary Functions Proactively interface with other service organizations to ensure timely problem resolution execution of outstanding customer requests.
- Coordinate and schedule training sessions, including logistics, and travelling to client site.
- Manage the training calendar to align with company goals.
- Maintain accurate training records and prepare materials.
- Handle training-related inquiries and provide support.
- Prepare reports on training outcomes.
- Communicate training schedules to management.
- Ensure BCX product retention.
- Market BCX products to customers.
- Core Functional Skills & Capabilities Project Management Customer Management Time management Communication Resource Management Core Behavioural Competencies Working with people Delivering Results & Meeting Customer Expectations Planning & Organising Deciding & Initiating Action Relating and Networking
Minimum Qualifications NQF 6
- 3 year Degree/ Diploma/ National Diploma in Computer Science or related field NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience At least two (2) years of working experience in training coordination or administrative roles, preferably in an IT Environment.
- OR At least four (4) years of working experience in training coordination or administrative roles, preferably in an IT Environment.
- Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Level of Engagement - Engagement will all levels within the organisation, internal and external to the business.
- Span of Control - 0 Special Requirements / Employment Condition Valid Drivers license Drivers Licence and Reliable Vehicle - both required Workplace / Physical Requirements Client Roaming Hybrid Remote Worker Billable