About this role
Requisition ID: 24735 City Customer Servic Group overview: Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries. alfanar is involved in: Electrical, Electromechanical and Civil Engineering Construction Manufacturing and Marketing Electrical Construction Products Allied Engineering Services Our Main Divisions: alfanar electric alfanar Construction alfanar Building Systems alfanar electric alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products. alfanar electric operates industries in: Riyadh and Jubail, Saudi Arabia Dubai, UAE London, UK alfanar has a development and engineering center in Chennai, India.
Industrial Complex, Riyadh The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh. Spread across 700,000 square meters, the Complex houses alfanar’s facilities. The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.
- Job Purpose Assist in resolving customer issues, provide timely technical support, and ensure quality service.
- Stay updated on product knowledge and maintain accurate records of customer interactions to help ensure customer satisfaction.
- Key Accountability Areas Issue Resolution: Assist in troubleshooting and resolving customer issues, ensuring that cases are handled in a timely and efficient manner.
- Customer Interaction: Engage with customers to understand their technical concerns and provide support or escalate issues as needed.
- Quality Assurance: Ensure the service provided meets company standards by following guidelines and processes, with a focus on improving service delivery.
- Documentation: Accurately record customer interactions, including troubleshooting steps, resolutions, and any feedback, to maintain clear and complete case histories.
- Product Knowledge: Stay informed on product updates and technical changes to provide effective support, while learning new tools and technologies to enhance service quality.
- Role Accountability HR Proficiency: Communicate effectively with peers and supervisors and show openness to directions and feedback.
- Delivery: Use tools and machinery within efficient cost and time.
- Execute the operational activities as per delivery schedules and work instructions.
- Problem-Solving: Assist to solve any related issues arise and escalate any complex operational problems.
- Quality: Implement the quality standards for products, processes, or related activities.
- Business Process: Execute the tasks as per work routines and instructions.
- Compliance: Comply to related policy, procedures, and processes.
- Academic Qualification High School Degree in Any relevant field Work Experience 2 to 4 Years Technical / Functional Competencies Customer Focus Customer Relationship Management Customer Satisfaction Measurement Customer Service Customer Service Orientation