About this role
Job summary
Due to the continued expansion of the Single Point of Access team ,the Physical Health and Neurodiversity Care Group is looking to appoint highly motivated and enthusiastic call handlers within the team.
Full time (37.5 hours).
Successful candidates will be supporting a large number of multi-disciplinary services, including mental health, physical health and neurodiversity. Successful candidates would be required to work a variety of shifts covering a 24 hour rota to ensure effective service delivery.
If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2apprenticeship qualification [relevant to your role].
As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.
An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.
Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.
Main duties of the job
As the first point of contact for our service users and other professionals, you will need to have excellent customer service skills and a helpful and friendly approach.
It is important that you are able to work effectively in a fast paced office environment, handling large volumes of telephone calls, some of which may be challenging and emotive . You will need to be flexible and adaptable to the varying demands and changing circumstances and priorities of the services. Communication and team working are essential qualities to succeed in this role.
You should be able to use a PC and standard software packages including Outlook, Microsoft Word and Excel. SystmOne experience is desirable but not essential as training will be given.
Desirable requirements for this post are a good standard of education (5 GCSE's including Grade C or above in English and Mathematics or equivalent), experience of working in a call handling environment or previous experience of working in the NHS would be advantageous.
Please note this is primarily an office based role which may on occasion require agile/home working.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:
https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://workwithrdash.co.uk/
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q
The main terms and conditions of service can be found here:
https://www.nhsemployers.org/publications/tchandbook
Job description Job responsibilities
Before applying, please view the attached job description and person specification to view the full details about the role.
****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship***
We reserve the right to close the vacancy early if there are a high amount of applications
Person Specification
Qualifications Essential
Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship
Desirable
GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths
Experience Essential
IT skills in Microsoft Office Packages or equivalent experience
Knowledge Essential
Understand importance of maintaining confidentiality
Skills/ Abilities Essential
Good interpersonal skills Ability to communicate effectively both verbal and in writing Awareness and understanding of the requirement for discretion and confidentiality Ability to relay correct messages but verbal and in writing
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rotherham Doncaster and South Humber NHSFT
Address Opal Centre, Tickhill Road Hospital
Opal Way
Doncaster
DN4 8QN
United Kingdom
Employer's website https://www.rdash.nhs.uk/ (Opens in a new tab)