About this role
Job summary
The post holder will undertake meeting and greeting patients, the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence. Alongside undertaking a wide range of administrative duties.
You will work in conjunction with other team members; ensuring administrative support is available in our busy outpatient department. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, carersand other appropriate agencies.
It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.
Main duties of the job
Provide an efficient service to Barberry Outpatients ensuring that all enquiries and booking requests are processed in a timely and efficient manner under circumstances of minimal supervision.
Assist in the booking of outpatient appointments for Specialties with guidance from the Outpatient Supervisor. The post holder will assist in the development of a smooth running appointment booking system for new and existing patients within the service. The post holder will ensure effective communication pathways exist in a manner, which positively reflects the values of the organisation.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Essential Essential
oNVQ Level 2 Receptionist or Administration qualification or RSA 2 in relevant administrative subject. oPrevious Administration experience oProficient in Microsoft Office applications including Word, Excel, and Outlook English GCSE Pass Experience of working in a healthcare setting An understanding of Data Protection/Confidentiality Meet the Trust Values (Compassionate/Inclusive/Committed)
Desirable
oKnowledge of Trust Policies and Procedures Experience of working in a mental health setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust
Address The Barberry
25 Vincent Drive
Edgbaston, Birmingham
B15 2FG
United Kingdom
Employer's website https://www.bsmhft.nhs.uk/ (Opens in a new tab)