About this role
Job summary
The role of Clinic Coordinator is to plan, build, manage and review the digital clinic schedule in Microsoft Excel, to ensure maximum efficiency of the clinical service. The post holder will work within University Hospitals Bristol and be responsible for organising a number of outpatient sexual health clinics across BNSSG. The role will also include the receipt and processing of referrals in accordance with the Patient Access Policy (PAP). The role is responsible for setting high standards of patient care by enacting the Trust's values at all times.
Main duties of the job
Communication:
A1. To support the triaging of referrals by liaising with key clinical staff
A2. Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
A3. To act as a point of contact for queries from clinical and non-clinical staff
A4. Liaise with clinical and non-clinical teams across the Trust via telephone and email
A5. Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
A6. Communicate changes to clinics and appointments to patients as instructed, often at short notice
Organising and Planning:
C1. Work with members of the clinical team to manage the clinical rota
C2. To manage and monitor all outstanding appointment requests through the local electronic patient record (EPR) and escalate any issues immediately to your manager
C3. Ensure clinic lists are effectively used in discussion with the appropriate clinician and manager
C4. Attend appropriate meetings as required by the role's line manager
C5. To build the weekly clinic rota to ensure appropriate staffing levels, skill mix and room availability
C6. Maintain clinic schedule templates, including cancellation of clinics and alteration of appointment slots as and when required under supervision of line management
C7. Ensure that all staff leave is accounted for within clinic scheduling
C8. Continuously review and improve relevant processes and workflow
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and experience Essential
Clerical / administrative experience, including filing and/or reception Experience of using an electronic patient record E
Desirable
Previous NHS experience Experience of dealing with the public, both on the telephone and in person
Qualificationsn and training Essential
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths E
Desirable
Business and Administration Level 3 NVQ or equivalent experience
Skills and abilities Essential
Effective and polite manner when dealing with people, both face to face and on the telephone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Effective organisational skills Good IT skills including Microsoft packages Proficient in using Excel Attention to detail Ability to liaise effectively within a multidisciplinary team environment Ability to problem solve in rapidly changing environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address Central Health Clinic
Tower Hill
Bristol
BS2 0JD
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)