About this role
Job summary
We require a hardworking and enthusiastic person to join our friendly team of Clinic Coordinators in General Surgery.
You will be responsible for booking patient appointments in an outpatient clinic setting and ensuring that all clinical activity is recorded accurately. Excellent organisational and interpersonal skills will be required for this post, as you will be expected to communicate well with all levels of staff as well as patients and other service providers.
There may also be a requirement for you to cover the reception area for short periods, on limited occasions.
Main duties of the job
Assist with the effective management of patient pathways and clinic management by ensuring that all necessary outpatient appointments are arranged on time, ensuring that all clinics are utilised to capacity, diagnostic procedures and tests are processed as requested and that patients receive timely treatment, thus meeting Trust and national standards as required.
Deal with enquiries on behalf of the Clinical Teams, either by telephone, personal contact or correspondence, within agreed limits, and take appropriate action.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description Job responsibilities
Main Duties and Responsibilities
Assist with the coordination of clinics to ensure effective time management, including liaising with Consultants and Administration & Clinical Management to ensure staff and room availability.
Assist with ensuring all relevant databases and patient information systems are up to date.
Prepare case note folders and complete the necessary documentation for all new patients.
Ensure patients notes are correctly completed with the patient details.
Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary.
Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible.
Assist and actively participate in the process of patient tracking, including booking all necessary appointments, chasing results, monitoring waiting lists, and ensuring that patients receive timely treatment up to the point of discharge when required.
Prepare and collate statistical information as required and input it into the database if appropriate, in conjunction with Trust requirements.
Provide general administrative services including photocopying, filing, and other office routines.
Receive and sort daily post, date stamp, and distribute as appropriate.
Liaise with other Trust departments, GPs and other health care agencies, when required.
Assist and help colleagues when the need arises.
Provide cross-cover within administration team during absence, including on limited occasions covering Reception.
Follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.
Person Specification
Key Competencies, Personal Qualities and Attributes Essential
Ability to work on own initiative or as part of a team Self-motivated Understand the need for confidentiality High level of concentration Approachable and supportive to others
Skills Essential
Ability to communicate effectively, both orally and written Ability to work accurately Excellent organisational skills
Knowledge & Experience Essential
Experience of prioritising own work Experience of working to deadlines and targets
Desirable
Experience of working within the NHS Experience of working in an administration-based role
Educations, Training and Qualifications Essential
Educated to GCSE level or equivalent level of education
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northampton General Hospital
Address Northampton General Hospital
Cliftonville
Northampton
NN1 5BD
United Kingdom
Employer's website https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)