About this role
Job summary
CHP is looking for a dedicated Regional Operations & Relationship Manager to help us make a real difference in local communities. Join us in delivering outstanding patient care and shaping a healthier future - your skills and passion can change lives.
Main duties of the job
This role does not have a fixed allocation of buildings but provides relief support to the North West region and supports projects as required.
As the Regional Operations and Relationship Manager (ORM), you will be responsible for the day-to-day operational management of NHS LIFT buildings within the CHP portfolio, reporting into the Customer Service Manager.
This includes overseeing property compliance, ensuring high standards of tenant engagement and satisfaction, managing relationships with service providers, supporting compliance with safety and contractual obligations, and contributing to community engagement initiatives.
A structured and proactive approach is vital to effectively organise, plan and prioritise the workload to ensure that all responsibilities and met efficiently, compliance is maintained and strong relationships with tenants and stakeholders are fostered.
The operational focus will be:
Improving customer satisfaction by being transparent, responsive and effectiveExcellent customer care, stakeholder relationship and managementEnsuring that our properties are safe and compliant to all relevant regulationsPutting our buildings at the heart of the communityEffective management of spaces and contractsFurther developing environmentally sustainable
About us
At Community Health Partnerships (CHP), we're dedicated to improving health outcomes by creating the spaces where care happens. As a wholly owned company of the Department of Health and Social Care, we manage over 300 high-quality community health buildings across England. We work in partnership with the NHS and local systems to deliver innovative, sustainable infrastructure solutions that support integrated care, reduce health inequalities, and enable better services closer to home. Our mission is simple: enable better care through better spaces.
Job description Job responsibilities
For more information about this role and to submit an application, please visit https://pfchp.jobs.people-first.com/jobs/details/recruitment%2Fjobdetails%2Fc41fb1cd-bd7f-4bbc-8ee4-19e2ab600570. Any applications not received via this route will not be considered.
Person Specification
Experience Essential
Foundational experience in Facilities, Estates or Property Management Experience of presenting information to stakeholders Working knowledge of health and safety compliance requirements Proven ability to manage tenant relationships and resolve issues efficiently Community engagement and social value awareness Proficient in maintaining and updating operational documentation Proficient with Microsoft packages, digital tools and systems
Desirable
Customer service experience Good working knowledge of health care and primary health care services Experience of working in a healthcare environment Knowledge of soft and hard FM services and contract liaison practices Ability to monitor performance against objectives Ability to chair and facilitate meetings Project lifecycle experience Knowledge of social value and corporate social value responsibility
Qualifications Essential
IWFM level 3 in Facilities Management IOSH Working Safely
Desirable
IWFM Level 4 in Facilities Management or above IOSH Managing Safely
Skills and Behaviours Essential
Proactive & Self-Directed Exceptional relationship management Collaborative team player and influencer Adept at prioritisation and workload management Confident and articulate communicator Problem solving and solutions orientated Strong organisational skills and detail oriented
Desirable
Ongoing commitment to self development, continuous professional development Ability to constructively negotiate Adaptability and resilience Record keeping and documentation management Planned thinking for community engagement
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Community Health Partnerships
Address Suite 12B, Manchester One
53 Portland Street
Manchester
Greater Manchester
M1 3LD
United Kingdom
Employer's website https://communityhealthpartnerships.co.uk/ (Opens in a new tab)