About this role
Job summary As Head of People Operations at NHS Blood and Transplant (NHSBT), you will play a vital leadership role in shaping how we support, protect and enable our people. Reporting to the Assistant Director HR Operations, you will lead a national People Operations service that delivers expert, consistent and compassionate people advice across the organisation. You will set strategic direction, manage complex and high-risk employee relations casework, and ensure our policies and practices are fair, inclusive and legally robust. Working closely with the Chief People Officer, Executive Team, trade unions and key partners, you will use insight, data and collaboration to continuously improve services, strengthen governance and enhance employee experience. This is a high-impact role where your expertise will help NHSBT deliver for colleagues, donors and patients across the UK.
Main duties of the job
Lead and continuously develop a high-performing, customer-focused People Operations service across NHSBT.Provide senior oversight and direction on complex and high-risk employee relations and casework, protecting NHSBTs people and reputation.Act as the senior professional lead and operational escalation point for people operations matters, advising executive and senior leaders.Build strong, constructive relationships with trade unions, staff networks and key stakeholders, promoting a restorative and inclusive approach.Set, monitor and report on KPIs and SLAs, using insight and data to drive service improvement and inform executive decision-making.Act as senior subject matter expert for operational HR policy, ensuring consistent interpretation, application and review.Embed equality, diversity and inclusion principles into all people operations practices and decisions.Provide assurance on governance, audit and legal compliance in partnership with Legal Services and centres of expertise.Line manage and develop multiple teams, ensuring clear priorities, capability building and strong engagement.Manage budgets across People Operations functions within a controlled financial environment.
About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Job description Job responsibilities
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
Read about our application process Learn more about our culture at NHSBT To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Person Specification
Qualifications Essential
MSc in Human Resource Management or a related discipline, or equivalent demonstrable experience. Significant post qualification experience in a senior HR leadership role. Evidence of ongoing commitment to Continuing Professional Development (CPD). Willingness and ability to travel and work flexibly to meet the requirements of the role.
Experience Essential
Significant senior-level experience leading employee relations and HR operations in a complex, unionised environment. Proven ability to lead, motivate and develop geographically dispersed teams to deliver high-quality services. Expert knowledge of UK employment law and its practical application to complex casework and policy. Strong influencing, negotiation and communication skills, with credibility at executive and board level. Demonstrated experience using data, insight and reporting to inform decisions, manage risk and drive improvement.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name NHS Blood and Transplant
Address NHS Blood and Transplant
England
England
United Kingdom
BS34 7QH
United Kingdom
Employer's website https://www.nhsbt.nhs.uk/ (Opens in a new tab)