About this role
Job summary
The Regional Office Administrator apprentice will provide first point of contact for our cluster of Regional Organ Donation Teams through triage of telephone calls and emails, dealing with bereaved families and general public enquiries with regard to organ and tissue donation. Working in this interesting, caring and rewarding environment, you will also be liaising with both internal and external colleagues of all levels across the whole of Organ Donation and Transplantation.
Joining our Regional Organ Donation Administration Team, you will play a crucial role in supporting our caring and professional nursing teams in saving and improving the lives of thousands of people.
The role is a great opportunity for someone looking to start or build a career in administration or customer service. You will gain the skills and knowledge needed through a structured apprenticeship, supported by comprehensive training and ongoing development from induction onwards, helping you grow and achieve your career ambitions.
The role includes travel to other base locations and venues across the north of England (notice will be given).
Please be aware this role involves working with bereaved families and handling sensitive information with care and empathy.
This role is paid at Annex 21 terms and conditions (70% Band 4 until 12 months left on programme, rising to 75% Band 4).
Main duties of the job
You will be required to undertake administration and clerical duties in support of Regional Organ Donation Services Teams (RODST). Typically, these duties will involve: -
Day-to-day management of process and procedures associated with the role, reactive to the time critical and sensitive nature of the teamActing as a professional point of contact for bereaved donor families, communicating sensitive information via email, phone and in person with tact and empathy in a timely manner.Developing and maintaining effective communication and relationships with a range of internal and external stakeholders.Communicating effectively to organise and service internal and external meetings.Stock management and ordering of supplies.Data inputting and processing and drafting correspondenceActing as primary point of contact in the absence of the Regional Office Manager, resolving issues, escalating queries and undertaking financial responsibilities
You will be required to travel to other NHSBT and external sites on a monthly basis. Appropriate notice will be given in advance..
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.
Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Job description Job responsibilities
The Regional Office Administrator Apprentice will act as a key first point of contact for Regional Organ Donation Teams, managing calls and emails with professionalism, including sensitive enquiries from bereaved families and the public. This rewarding role involves supporting a busy, time-critical service through a range of administrative duties, building relationships with internal and external stakeholders, and helping coordinate meetings and processes. As part of a supportive team, you will gain valuable administration and customer service skills through a structured apprenticeship programme, with ongoing training and development to help you grow your career, while contributing to work that makes a meaningful impact on saving and improving lives.
What we offer:
Commitment to support completion of the Level 3 Business Administration apprenticeship and any other relevant training. Flexible working options we promote flexible working where the role allows. Were happy to discuss what flexibility might look like for you. Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years. Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions Supportive learning culture - weve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible. As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
Read about our application process Learn more about our culture at NHSBT Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
Person Specification
Qualifications Essential
Willing to complete the Level 3 Business Administration apprenticeship and develop skills, knowledge and behaviours within the workplace. Good standard of education with literacy and numeracy Demonstrates commitment to own continuous learning and development
Experience Essential
Will gain experience of liaising with key stakeholders using tact and empathy, including supporting donor families and working with internal and external colleagues.
Will gain experience in administrative tasks such as data inputting and processing, drafting correspondence and reports, and supporting administrative systems.
Will learn to take minutes and support the organisation and coordination of internal and external meetings with a range of stakeholders. Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint)
Employer details Employer name NHS Blood and Transplant
Address NHSBT
Capitol Way
Barnsley
United Kingdom
S75 3FG
United Kingdom
Employer's website https://www.nhsbt.nhs.uk/ (Opens in a new tab)