About this role
Job summary
We are a friendly, forward-thinking GP Practice based in the heart of the community. We now have an exciting opportunity for a conscientious, friendly and hardworking receptionist to join our practice team at Weeping Cross Health Centre.
We have some flexibility with the role and are ideally looking for around 24 hours during the week.
(Starting salary is circa £24.8k pro-rata although this is dependant on experience.)
Main duties of the job
The successful candidate will need excellent communication skills, be highly organised, have a positive attitude and enjoy working as part of a team. You will be committed to putting patient care first and share our values and our passion for delivering quality care. Experience of working in the healthcare sector is preferred.
About us
We are a very well established group, consisting of 3 Practices all of which are located in the suburbs of Stafford, a charming county town, with Cannock Chase, an area of outstanding natural beauty on its borders. The historic town provides excellent local amenities, schools, and transport connections.
As a forward-thinking group, we offer a broad range of services with good opportunities for development and career progression. We have ambitious plans for our future and hope that you will be part of them.
As a valued member of the partnership, you will have an attractive benefits package.If this role appeals and you have the qualities we are looking for, we would love to hear from you.
Job description Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Key Responsibilities:
To have a thorough knowledge of all Practice procedures and protocols, working within them all times. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Ensure patients are signposted to the right clinician and seen in a timeframe appropriate to their symptoms Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork. Ensure all correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Person Specification
Experience Essential
The successful candidate will need excellent communication skills, be highly organised, have a positive attitude and enjoy working as part of a team. Computer experience is desirable but not essential as training will be given.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Weeping Cross Health Centre
Address Weeping Cross Health Centre
Bodmin Avenue
Stafford
ST17 0EG
United Kingdom
Employer's website https://www.wxhc.org.uk/ (Opens in a new tab)