About this role
Job summary
Here at Dr Khan & Partners we are currently looking for full/part time receptionist/care navigator to join our friendly team. We are a very busy combined practice with a patient population of over 9000 patients. The opportunity covers both our surgeries, which are located within the Westbourne Green Health Centre. We will require holiday and sickness cover and, with the growth of City PCNs, more opportunities may follow. As part of our friendly team you will be responsible for providing a pleasant and efficient service to our patients.
The successful candidate will be a friendly, organised person with an excellent telephone manner, and a can do attitude.
Main duties of the job
Duties and responsibilities include:
Maintaining and monitoring the practice appointments systemProcessing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professionalProcessing and distributing incoming (and outgoing) mailTaking messages and passing on informationFiling and retrieving paperworkProcessing repeat prescriptions in accordance with practice guidelinesInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providersProviding clerical assistance to practice staff as required from time to time, including filing, photocopying and scanningThe post-holder should recognize the importance of effective communication within the team. Must have excellent interpersonal and communication skills, be computer literate and have the ability to work under pressure. Must also have good administrative skills and the ability to multitask. Duties include making appointments, dealing with patient enquiries both in person and on the telephone and general administrative tasks. Flexibility with hours is expected to cover holidays and sickness. Must be reliable, hardworking and able to work within the NHS confidentiality guidelines. Full training will be given but previous experience would be advantageous
Ideally Systm1 Trained
About us
Both practices have a combined patient population of over 9000 patients within the areas of Bradford 8,9 and surrounding. We are a friendly team looking for a pleasant and experienced GP receptionist to join us. Full Training will be provided. We will consider applications where you have worked in a similar environment, ideally NHS with Systm1 experience
Job description Job responsibilities
Job responsibilities - varied roles and responsibilities
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Updating patient information accurately on SystmOne
Duties and responsibilities include:
Maintaining and monitoring the practice appointments systemProcessing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professionalProcessing and distributing incoming (and outgoing) mailTaking messages and passing on informationFiling and retrieving paperworkProcessing repeat prescriptions in accordance with practice guidelinesInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providersProviding clerical assistance to practice staff as required from time to time, including filing, photocopying and scanningKeeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutterThe post-holder should recognize the importance of effective communication within the team
Complete all annual Mandatory training as appropriate
Person Specification
Qualifications Essential
Qualifications Essential GCSE English and Maths Desirable Qualified to NVQ level 3 Business Admin NVQ 3 RSA II/III Word Processing GCSE grade A to C in English and Maths Qualified to NVQ level 2 in Health and Social Care
Desirable
Experience of answering telephone calls in a high call volume environment Experience of setting up general office administrative systems / working in an administrative office environment
Knowledge and skills Essential
Clinical software skills: SystmOne IT skills: Basic Keyboard skills: Basic Literacy skills (spelling, comprehension etc) Numeracy Verbal communication skills ability to deal with people in person and on the telephone Verbal reasoning skills
Desirable
Report / Letter writing skills Microsoft Excel
Experience Essential
A period working directly with members of the public in a busy NHS environment and/or working as part of a patient care navigation team. Ideally Systm1 trained.
Desirable
Any previous experience of working in a primary care setting.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Lister Surgery
Address The Lister Surgery
Westbourne Green CHC 50 Heaton Road
Bradford
West Yorkshire
BD8 8RA
Employer's website https://www.thelistersurgery.co.uk (Opens in a new tab)