About this role
Job summary
We are looking for an enthusiastic, engaging and hardworking individual to join our friendly reception team.
We value the wellbeing of our team, and hold regular team meetings, 1-2-1 support, training and development opportunities.
Main duties of the job
Telephone Support answer and deal with patient calls.IT EMIS, NHS Mail, Anima - dealing with patients requests submitted electronically.Front desk Greeting patients and consulting with members of the practice team.
Communicate effectively with other team members, patients, healthcare professional and external parties, adapting where needed.
Answer and ensure all calls are answered professionally.Registration of new patients.Process appointment requests for today and future appointments from patients by telephone, online and in person using our Anima system.Please note that this job advertisement may close earlier than the stated deadline if we identify a suitable candidate or receive a high volume of applications.
About us
Hanham Health is a large, forward-thinking GP practice in South Gloucestershire this role is predominantly based across our Pilning Surgery & Almondsbury Surgery sites. We offer a high standard of service to our patients and embrace different ways of working and new initiatives.
Job description Job responsibilities
As part of our Reception Team, you will assist and support the practice in providing an efficient, professional and welcoming first point of contact (both via the telephone and face to face) to all of Hanham Health patients and visitors to the practice.
Pay: £12.75 per hour
Expected hours: The surgeries are both open between 08:00 - 18:30.Hours are negotiable, but Monday / Tuesday working is required - please note you must be flexible.
Benefits:
Bereavement leaveCompany pensionCycle to work schemeEmployee discountFree flu jabsFree parkingHealth & wellbeing programmeOn-site parking
Sick payStore discount
Schedule: Monday to Friday
Work Location: In person. Based across our Pilning and Almondsbury surgeries.
Application deadline: 28 May 2026
Person Specification
Qualifications Essential
GCSE's
Experience Essential
Previous customer service experience preferable
Desirable
Experience of working in primary care Experience of working in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hanham Health
Address Almondsbury Surgery
Sundays Hill
Bristol
BS32 4DS
United Kingdom
Employer's website https://www.hanhamhealth.co.uk (Opens in a new tab)