About this role
Job summary
Following the successful expansion of the Operational Performance Team, we are looking to recruit further. We have a number of exciting opportunities within the Operational Performance Team at UHB.
We are seeking to recruit motivated and enthusiastic individuals to join our expanding team working on various projects in order to meet Trust targets. Posts are permanent, working 37.5 hours per week and we are looking to expand the team footprint in our offices based at Friars Gate, Shirley, Solihull.
We would like the successful candidates to be pro-active, approachable and supportive to both patients and colleagues, to have a conscientious approach to their work, the ability to demonstrate administrative experience and be able to meet the main duties of the role as identified in the job description.
We are looking for individuals who are fully committed to providing a high standard of work to support the needs of the team, colleagues, and the Trust, ensuring our patients receive the treatment they need as quickly as possible.
You will be passionate about service delivery and will want to make a difference. Success in this role will see you transfer your existing administration skills and develop your knowledge as your career with UHB grows. You will mirror our Trust values of being Kind, Connected and Bold.
Main duties of the job
The post holders will be expected to ensure the provision of accurate and high quality information and to support the validation of data and patient pathways. This will involve the validation of patient pathways for outpatient and inpatient waits, cancelled operations, emergency department waits, diagnostic waits and contacting patients on our waiting lists.
Applicants must have good communication skills, the ability to work both independently and within a team and have a friendly, approachable manner as they will be liaising with operational staff across the Trust and at times speaking to patients via telephone.
Candidates must be able to work with accuracy, under pressure and be prepared to work to tight deadlines. The ability to manage workloads and being proactive supporting colleagues is essential. Experience in using the Trust patient administration system would be advantageous along with knowledge and understanding of the 18-week referral to treatment guidelines and other Trust targets. Full training and support will be provided.
Post holders will be working from our office based at Friars Gate, Solihull, however, staff are required to work across all hospital sites when needed to support service delivery
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*Good General Education (eg. GCSE English and Maths A-C) *Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience Essential
*Experience working in an acute Trust *Understand confidentiality and apply the principles in every day working practice *Experience of dealing with the Public/Customer service experience *Proficient in the use of Microsoft systems i.e. Office, Excel, Word.
Desirable
*Previous experience of RTT validation *Experience of applying the Trust's access policy in line with 18-week, Diagnostic, Emergency Department and Cancelled Operations National Guidelines *In depth understanding of patient pathways *Good knowledge of NHS IT systems *Knowledge of Operational targets
Additional Criteria Essential
*Excellent attention to detail *Ability to problem solve and identify solutions *Excellent communication skills *Ability to work on own initiative, (often under pressure), and as part of a collaborative team. *Ability to deal with stressful situations and sensitive issues *Ability to undertake audits and identify trends and patterns *Ability to work and travel to all UHB sites as required *Excellent telephone manner *Professional *Organised *Efficient *Confident *Assertive *Motivated
Desirable
*Ability to manipulate and navigate large data sets *Ability to produce basic reports based on service requests
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)