About this role
Job Description
ESSENTIAL JOB FUNCTIONS
- Performs such front-desk/reception functions as meeting and greeting clients and visitors, answering multi-line switchboard, forwarding calls to voice mail or appropriate staff member, taking and delivering messages, checking in clients (including verifying such demographic information as telephone number, mailing address, payer source; collecting payment for services; documenting payment for services; notifying clinician when client arrives); reconciling cash drawer; scheduling client appointments; copying, sorting, and delivering mail; sending and receiving/delivering faxes; meeting with client to explain and assist client in signing intake forms; and handling difficult customer service interactions, either face-to-face or by telephone.
- Enters various client data in electronic information system (e. g., client demographics), client eligibility information and enters other program-specific data (e. g., grants) in various databases.
- May provide HIM related support to the Health Information staff, as needed.
- Files and maintains a variety of correspondence, records, reports, and other documents, related to site’s operations.
- Performs variety of administrative functions, including typing from various sources; data entry, as requested by supervisor, generating requisitions for such items as business cards, training registration fees, and office furniture; and taking minutes of meetings.
- Runs miscellaneous and various monthly/quarterly reports; assesses validity of reports; when reports are inaccurate, engages in problem-solving to correct inaccuracies; takes action, as needed, on results of reports; as needed, coordinates work site’s IT functions.
- Participates in daily deposit process, including daily deposit reconciliation.
- Monitors work site’s inventory of office supplies and orders supplies, as needed.
- Performs such medical treatment-related administrative functions, coordinating lab appointments.
- May function as liaison with SCS’s Properties department, as needed, performing such tasks as submitting work orders and communicating with Properties staff regarding site needs.
- May function as Infection Prevention Representative for site, performing such tasks as monitoring infection prevention-related supplies, attending Infection Prevention meetings, communicating infection prevention measures to staff.
EDUCATION
- High School Diploma
- Completion of up to 18 months’ business school, beyond high school preferred
EXPERIENCE
- Three-to-four years’ experience working in an office setting and performing various administrative tasks.
REQUIREMENTS
- Advanced knowledge of Microsoft Office Suite
Time Type
Full time