About this role
Job summary
The Office Administrator is responsible for delivering high-quality administrative, reception, and governance support within an NHS Primary Care setting. The post holder supports the business in meeting Care Quality Commission (CQC) Fundamental Standards, NHS General Medical Services (GMS)/Personal Medical Services (PMS) contractual requirements, and Primary Care Network (PCN) operational standards. The role ensures the safe and effective management of face-to-face patient clinics, professional handling of patient communications, and compliance with health and safety, infection prevention and control (IPC), and governance frameworks.
Main duties of the job
Maintaining a safe environment through health and safety audits, infection control monitoring, risk assessments and incident reportingSupporting clinical operations by managing appointment systems, clinic lists and patient records using EMISDelivering a professional, compassionate front-of-house service while maintaining patient dignity, confidentiality and safeguarding standardsManaging telephone, digital and face-to-face patient communications, ensuring appropriate triage and smooth patient flowSupporting governance and compliance processes, including audit preparation, policy control, training compliance and CQC readinessMaintaining accurate documentation, compliance logs and governance trackersAssisting with complaints handling, feedback management and quality improvement initiativesEnsuring full compliance with data protection, information governance and NHS Data Security requirementsProviding wider administrative support to the Operations Manager and liaising with internal and external stakeholders
Overall, the role combines reception management, clinical administration, compliance oversight and governance support to ensure safe, patient centered and well led service delivery.
About us
Vertis Health is a GP federation based in Worcestershire, supporting GP practices, Primary Care Networks (PCNs), and the wider NHS system across the county. The organisation is designed and led by local GPs and healthcare professionals, with a mission to improve access, quality, and efficiency of care for the local population.
Job description Job responsibilities
Full Job Description Attached.
Working Pattern: Open to both full-time and part-time, hours are negotiable at interview.
Availability required Monday-Sunday 8am-6:30pm.
Location:Vertis Health Head Office - 38 Kenilworth Close, Crabbs Cross, Redditch, B97 5JX and other locations as required.If appropriate, there is a possibility for verbally agreed WFH.
This role is office based to support the operational running of the office, completing H&S audits, managing face-to-face clinics for CYP and Adult Neurodevelopmental Services.
Person Specification
Person Specification Essential
Understanding of safeguarding and confidentiality requirements. Strong communication and organisational skills.
Desirable
Previous experience in an NHS Primary Care or healthcare administrative role. Experience using NHS clinical systems (EMIS, SystmOne, or similar). Working knowledge of CQC Fundamental Standards. Health & Safety or IPC training. Experience preparing for CQC inspection. Knowledge of NHS contractual requirements (GMS/PMS/PCN).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Vertis Health
Address 38 Kenilworth Close
Crabbs Cross
Redditch
B97 5JX
Employer's website https://www.vertishealth.org.uk/ (Opens in a new tab)