About this role
Job summary
We are looking for an Administrator to join our team in Ashford & Canterbury. Our administration offices are busy places and our clinical teams rely on our teams to provide an efficient, effective service to support them in delivering the very best care to our patients.Ideally, you'll be educated to GCSE in Maths and English or equivalent and NVQ Level 2/RSA2 or equivalent.
You'll either have past customer service experience, or, a brilliant understanding of what makes a great service experience. Confident, professional, organised and with a keen eye for detail; you'll be at home speaking with our patients and making sure that your work is of the very highest quality.
Main duties of the job
With experience in MS Office, you'll know your way around Outlook, Excel & Word, and previous audio typing experience is a bonus. Able to stay calm and professional at all times, you'll always make sure that you put the needs of our patients at the fore. Liaising with other internal departments Photocopying Preparation of variety of documents and correspondence from digital dictation or notes Printing information in spreadsheet or report format as required Likely to process confidential information Laminating of posters or reports and binding as appropriate Booking of appointments Arranging and minuting meetings
About us
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.
Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.
Check out our Canterbury site
Job description Job responsibilities
High-quality admin services are vital for ensuring the smooth running of our service; you can expect your days to be full of variety and challenge - some of the responsibilities for the role are listed below: Data entry eg inputting of information such as new referrals, results of tests or questionnaire Check relevant systems eg RiO for clinic appointment lists Please refer to the attached job description for the full details on the responsibilities and person specification
Person Specification
Qualifications Essential
Educated to NVQ level 2 or equivalent A-C Grade GCSE in English or equivalent A-C Grade GCSE in Maths or equivalent
Desirable
RSA 2
Skills and knowledge Essential
Keyboard/ typing skills Understanding of GDPR/ data protection Strong Customer Service skills Experienced in MS Office Strong attention to detail
Desirable
Experience of working in the NHS
Experience Essential
Previous customer service focused role Previous administration experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent and Medway Mental Health NHS Trust
Address Gregory House/ ECAO
St Martin's Hospital
Canterbury
CT1 1TD
United Kingdom
Employer's website https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)