About this role
Job summary
We are seeking a highly organised and motivated Administrator to work within our existing Mental Health Support Team (MHST). Admin Team. This is a key role at the heart of a busy, fast-paced service that works with children, young people, families and education settings to improve mental health and wellbeing.You will help ensure the smooth running of the team by coordinating appointments, managing referrals, maintaining accurate records and supporting staff with essential administrative processes. You will play an important part in enabling clinicians to deliver timely, effective care by keeping systems up to date, organising meetings and training, and ensuring communication flows efficiently across the service.This is an excellent opportunity for someone who enjoys working collaboratively, can manage competing priorities, and takes pride in delivering high-quality administrative support. Your work will directly contribute to improving outcomes for young people in our community and we look forward to receiving your application!
Main duties of the job
We are looking for an organised, proactive Administrator to join our Mental Health Support Team. This role is central to keeping the service running smoothly and ensuring children and young people receive timely, high-quality support.
Key Responsibilities Handle the processing of incoming and outgoing correspondence Produce high-quality documents, reports and presentations Organise, coordinate and minute meetings, ensuring accurate records are maintained Support the planning and delivery of training events, including room bookings and logistics Manage your own workload effectively, meeting deadlines and responding flexibly to urgent tasks Arrange new and follow-up care appointments for children, young people and families Take messages, triage enquiries and direct them to the appropriate team members Monitor the referrals inbox and participate in the admin duty rota Maintain accurate, up-to-date diaries for the team Uphold strict confidentiality at all times Attend weekly MDT meetings when required and record discussions, actions and new referrals Input, maintain and retrieve information from relevant databases Support staff in using the Trust's Electronic Patient Record system Order goods and services through the Trust procurement platform Participate in required training and ongoing professional development Carry out any other duties relevant to the role and service needs
About us
Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.
We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.
Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.
As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.
All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.
Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.
Job description Job responsibilities
Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.
At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.
CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application. We hope to welcome you to Team CWP very soon!
Person Specification
Qualifications Essential
Evidence of good typing skills e.g. RSA 111/NVQ Level III in an admin related subject or equivalent Educated to an appropriate standard of English Language to undertake the job role
Desirable
ECDL
Knowledge and Expertise Essential
Working knowledge of software programmes e.g. Microsoft office applications Knowledge and understanding of confidentiality Organisational skills and the ability to prioritise work and meet deadlines and use own initiative Managing workload and able to act independently
Desirable
Audio typing skills Minute/note taking experience Clear and accurate written and verbal communication skills
Experience Essential
Experience of providing secretarial/administrative duties
Desirable
Experience of working in a health environment Experience of working as a member of a team in an office environment Experience of processes and procedures within this service area
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cheshire and Wirral Partnership NHS Foundation Trust
Address Hybrid - home working and base, to be negotiated, either Chester, Crewe or Macclesfield
Acorn Suite,
Chester
CH2 1UL
United Kingdom
Employer's website https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)