About this role
Job summary
We are looking for a flexible, confident and empathetic person to join our friendly and dedicated Reception Team. This is a part time position for a Medical Receptionist. Experience is desirable but not essential as full training will be provided. Working hours are Monday 8am - 5pm, Tuesday 12 noon - 6pm and Friday 8am - 6pm.
Main duties of the job
Main aspect of the role is to be the first point of contact for patients, secondary care and outside agencies. You will need a positive attitude and excellent communication skills. You will be required to provide admin support to our Clinicians by processing various tasks including prescriptions and follow up appointments whilst adhering to Practice policies and maintaining confidentiality at all times.
About us
We are a small practice based in North Ormesby, we have 4 GPs, 1 Nurse Practitioner, 1 Practice Nurse and 2 Health Care Assistants supported by our dedicated Reception / Admin Team. We take pride in offering an excellent service to our patients whilst supporting each other. We take pride in providing training and developing our staff to reach their full potential, encouraging progression.
Job description Job responsibilities
Job Summary:
To provide general assistance to the practice team and project a positive and friendly image to both patients and other visitors, in person or via the telephone.
To ensure all reception duties are undertaken efficiently and promptly.
Job Responsibilities:
To have a knowledge and understanding of Practice policies and procedures.To work in accordance to written protocols surrounding the reception team.Filing post in medical recordsPhotocopying as requestedDealing with patients and visitors both face-to-face and via the telephoneTo be able to cover all receptions positions as necessaryHandling completed repeat prescriptions and processing requests where requiredProcessing appointments requests for patients by telephone and in personDeal with home visit requestsSummarisingScanning and coding of letters
Person Specification
Knowledge and skills Essential
Excellent communication skills, written and spoken. Ability to use IT systems and windows. Basic knowledge of general protocols and policies relating to reception and admin duties.
Desirable
Ability to use medical IT systems E.g. System1
Qualifications Essential
GCSE Grades x 5 A-C
Desirable
To have or to be working towards NVQ Level 2 or 3 in Business Administration and/or Customer Service
Experience Essential
Previous reception experience. Experience with customer services and dealing with public and/or patients.
Desirable
Previous experience of working in a GP surgery.
Qualities and Attributes Essential
Show enthusiasm to developing personal skills An understanding, acceptance and adherence to the need for strict confidentiality Determine own workload priorities Clean, tidy appearance Excellent time management skills Ability to work as part of a team Able to use own initiative Ability to work under pressure Flexibility of working hours
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Westbourne Medical Centre
Address 7 Trinity Mews
North Ormesby
Middlesbrough
Cleveland
TS3 6AL
United Kingdom
Employer's website https://www.westbournemedicalcentre.nhs.uk/ (Opens in a new tab)