About this role
Job summary
We are seeking a friendly, organized, and efficient Medical Receptionist to join our healthcare team. In this pivotal role, you will be the first point of contact for patients, providing exceptional customer service while managing appointment scheduling, patient records, and administrative duties. If you have excellent communication skills, a caring attitude, and thrive in a fast-paced medical environment, wed love to hear from you!
Main duties of the job
Main Duties:
Greet and welcome patients with a warm, professional attitude
Manage appointment bookings, cancellations, and reminders via phone and online systems
Register new patients and maintain accurate patient records
Handle patient enquiries both in person and over the phone efficiently and confidentially
Process incoming and outgoing correspondence, including medical referrals and test results
Manage patient check-in and check-out procedures, including payment processing if applicable
Coordinate communication between patients, GPs, and other healthcare professionals
Ensure compliance with data protection and confidentiality policies at all times
Support the smooth running of the practice by performing other reception and administrative duties as required
About us
Located in the heart of Leighton Buzzard, Salisbury House Surgery is a well-established GP practice committed to delivering high-quality, patient-centred care. The practice is led by Dr Jain & Dr Knight and is supported by a dedicated team of 5 GPs, a strong duty team and a highly skilled nursing team. Reception and administration teams play a vital role in ensuring the smooth operation of the practice and supporting both patient and clinical care.
The surgery offers a comprehensive range of services, including:
Maternity and midwifery services
Family planning
Treatment of disease, disorder, or injury
Surgical procedures
Diagnostic and screening procedures
General healthcare services for all patients
The practice is part of the Leighton-Linslade Health Connections Primary Care Network, collaborating with other local practices to provide integrated care to a population of approximately 52,000 residents.
Salisbury House Surgery maintains a strong reputation for patient care, with a dedicated team working together to meet the healthcare needs of the Leighton Buzzard community.
Job description Job responsibilities
As a Medical Receptionist in a primary care setting, you will be the first point of contact for patients attending the practice. Your role is essential in ensuring smooth daily operations by managing appointments, patient communication, and administrative tasks, all while delivering a welcoming and professional service.
Key Responsibilities:
Greet and welcome patients in a friendly and professional manner
Manage appointment bookings, cancellations, and reminders using the practices scheduling system
Register new patients and maintain accurate, up-to-date patient records in compliance with data protection policies
Handle incoming phone calls and patient enquiries promptly and efficiently
Assist patients with completing necessary forms and documentation
Manage patient check-in and check-out procedures, including processing payments if required
Receive and distribute incoming mail, test results, and correspondence to relevant clinical staff
Support clinical teams by preparing patient information for consultations
Maintain confidentiality and handle sensitive information in line with GDPR and NHS guidelines
Carry out other administrative duties as required to support the practice
Skills and Qualifications:
Previous experience in a healthcare or reception role is preferred
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to work calmly and efficiently under pressure
Proficient in using computer systems and software relevant to primary care
Understanding of confidentiality and data protection requirements
HOURS are week One & Week Two 51.75 hrs over two weeks
Week 1
Monday 08.00 to 13.00 1hr Lunch 14.00 to 18.45
Tuesday Day off
Wednesday 13.00 to 18.00
Thursday 08.00 to 13.00 Lunch 14.00 to 18.45 (20.00)
Friday 07.45 to 13.00
Week 2
Monday 08.00 to13.00 1hr Lunch 14.00 to 18.45
Tuesday Day off
Wednesday 13.00 to 18.00
Thursday 12.00 to 18.45
Friday Day off
Person Specification
Qualifications Essential
Minimum of GCSEs or equivalent (including English and Maths) desirable Previous experience in a reception or administrative role, preferably in healthcare
Desirable
Experience working in a medical or primary care environment is an advantage Experience using appointment booking systems and patient record software preferred
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Salisbury House Surgery
Address Lake Street
Leighton Buzzard
Bedfordshire
LU7 1RS
United Kingdom
Employer's website https://www.salisburyhousesurgery.co.uk/ (Opens in a new tab)