About this role
Job summary
We are recruiting a Head of Market & Network Development to own and grow defined demand channels and referral networks across primary care/private GP, corporate & employer pathways, medical concierge/VIP access, international and embassy networks.
Main duties of the job
You will be accountable for generating high-quality demand and improving downstream conversion into outpatient, diagnostics and procedural activity, aligned to the hospitals commercial strategy.
About us
The Hospital of St John & St Elizabeth (HJE) is an independent hospital in central London with a strong reputation for clinical quality and patient experience. We are investing in service-line growth, operational excellence, and a market-leading front-door experience for patients, consultants, insurers and partners.
Job description Job responsibilities
Market & channel development
Develop and execute growth strategies for each owned channel in line with the commercial plan. Shape propositions, access models and pathways to improve speed-to-care and conversion. Identify new opportunities across cancer, primary care, corporate, concierge and international markets. Network & relationship leadership
Act as senior relationship owner across corporate, embassy, international and primary care networks. Build structured engagement plans for priority networks and accounts, aligning referral flows with clinical capacity. Medical concierge performance
Own the medical concierge function as a growth and conversion channel, overseeing complex, VIP, corporate and international cases. Resolve friction and leakage within concierge-led pathways and ensure clear escalation routes for complex cases. Conversion & commercial performance
Own activity, conversion and revenue targets across channels, defining and monitoring KPIs and using insight to prioritise initiatives. Partner closely with Business Development and Marketing to translate channel strategy into clear briefs, priorities and measurable delivery.
Person Specification
Job Criteria Essential
Senior experience designing, developing and scaling medical concierge or complex patient access services. Track record developing growth channels and referral-led models with measurable commercial outcomes. Strong external relationship and partnership management capability with senior credibility across NHS and private healthcare. Commercial acumen with a data-driven approach to performance, prioritisation and delivery.
Desirable
Experience across corporate, international or embassy-led healthcare pathways. Understanding of private healthcare funding and payor environments.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Hospital of St John and St Elizabeth
Address 60 Grove End Road
St John’s Wood
London
NW8 9NH
United Kingdom
Employer's website https://www.hje.org.uk/ (Opens in a new tab)