About this role
Job summary
As a dispenser at Bugbrooke Medical Practice, you will play a crucial role in the efficient management of medication distribution and patient care. Your responsibilities will include preparing and dispensing medications, providing medication-related information to patients, and supporting the healthcare team in ensuring high-quality service. The ideal candidate will have strong attention to detail, excellent communication skills, and a commitment to patient safety. You will help create a welcoming environment that prioritises patient needs and fosters trust in our services.
Main duties of the job
Dispensing medication accurately in accordance with prescriptions and SOPs.
Managing stock levels, including ordering, rotating, and checking expiry dates.
Processing repeat prescription requests via SystmOne.
Handling patient enquiries both face-to-face and over the telephone.
Assisting with the management of Controlled Drugs and ensuring strict adherence to legal requirements.
Ensuring the dispensary remains clean, organised, and compliant with health and safety standards.
Endorsing prescriptions and preparing for month-end submissions.
About us
Bugbrooke Medical Practice is committed to providing high-quality patient care delivered by a dedicated team of healthcare professionals. We are a rural practice caring for over 10,750 patients and dispensing to over 3,500 patients.
We are part of the Integrated Care Board (ICB) and a proud member of the Blue Primary Care Network (PCN). Together, we work to ensure patients have access to all the services they need.
Bugbrooke Medical Practice is a friendly, well-established surgery. We pride ourselves on our supportive environment and our commitment to work-life balance for our clinicians.
Job description Job responsibilities
Liaise with patients, doctors, nurses and other practice staff.Liaise with district and community staff.Maintain a high level of confidentiality at all times.Follow directions for all tasks as set out in the procedures, protocols and standard operating procedures.Carry out general housekeeping in dispensary, including floor cleaning and wiping work surfaces and cupboards.Prepare medications for dispensing as per prescriptions.Hand out dispensed medications and scripts, ensuring back of script is completed correctly.Advising patients about pre-payment of prescriptions, providing information regarding eligibility for exemption and how to apply for exemption certificates.Collect and record any fees due.Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice policy.Record private scripts.File processed scripts.Produce medication labels.Write up legal records i.e. controlled drugs.Report any errors in dispensary to lead GP and Practice Manager.Operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.Checking expiry dates on medications and ensuring proper storage conditions are observed when stock rotating.Endorse prescriptions ready for submission to PPA each month. Prepare end of month paperwork for submission to PPA.Deal with patient returns, recording as necessary. Deal with out of date items in line with process.Ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.Ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.Take prompt action in response to any drug alert bulletins that may be received from time to time.Ensure that refrigerated items are stored at the appropriate temperature and maintain a temperature control record/logbook/record on Clarity Team Net.Maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.Be aware of dispensary security at all times.Carry out medication reviews as appropriate.Work in a professional manner at all times.Work with the team and practice manager to conform to the standards in the Dispensing Services Quality Scheme.Be pro-active in suggesting and developing new initiates to improve the dispensary.Prioritise tasks and work under own initiative.Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels.
Person Specification
Qualifications Essential
NVQ Level 2 in Pharmacy Services (or equivalent Dispensing Assistant qualification) is essential. Previous experience in a primary care dispensing environment or community pharmacy. Strong communication skills and a professional manner. Ability to work accurately under pressure in a busy environment. A commitment to patient confidentiality and safeguarding.
Desirable
Experience using SystmOne is highly desirable.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bugbrooke Medical Practice
Address Levitts Road
Bugbrooke
Northampton
Northamptonshire
NN7 3QN
United Kingdom
Employer's website https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)