About this role
Job summary
Birmingham and Solihull Mental Health Foundation Trust are inviting applications for the role of Training Team Administrator based at the Uffculme Centre. You will be joining a proactive team that is always looking at ways to innovate and deliver the best service to Birmingham and Solihull Mental Health Foundation Trust. This post provides an opportunity to meet a variety of stakeholders across our organisation. The post provides general admin support to the Fundamental Training team as well as supporting Trust Induction.
You should possess excellent written & verbal communication skills & be able to demonstrate effective customer service skills gained from experience with dealing with the public.
Responsible for updating & maintaining computer record systems to ensure accurate & effective management data is available to respond to queries & to produce reports.
Main duties of the job
To provide an efficient and affective administrative and training support service to the Core, Fundamental and Professional training lead, and the Induction & Fundamental Training Lead. Act as first point of contact for delegates, external customers and speakers in relation to Fundamental Training and non-mandatory training and dealing with all queries and requests. To provide administrative support to the wider Learning and Development team as and when required. To provide administrative support for Trust Induction and to present at Trust Induction. You will be responsible for running reports and managing your own workload.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
This post is based at the Uffculme Centre.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Training and Qualification Essential
GCSE Grade C or above in English and Mathematics. NVQ Level 3 in Business Administration or Customer Care related field or an NVQ Level 2 or significant equivalent experience Significant administrative experience Experience of using all Microsoft applications Previous experience of working in a customer focussed environment Accuracy and attention to detail Good written and verbal skills
Desirable
ESR Knowledge Experience of using booking systems Knowledge of how to use Macros
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust
Address The Uffculme Centre
Queensbridge Road
Birmingham
B13 8QY
Employer's website https://www.bsmhft.nhs.uk/ (Opens in a new tab)