About this role
Job summary Help patients get home safely and sooner by keeping our wards moving. We are looking for a motivated and compassionate Band 3 Discharge and Flow Coordinator to join our friendly Discharge and Flow team, based on Longleat Ward at Warminster Community Hospital. This is a rewarding opportunity to make a real difference to patients and their families by supporting safe, timely discharges into community services across our BSW Community Hospitals. In this role, you will work closely with nurses, therapists, social workers and other members of the multidisciplinary team to coordinate patient flow and ensure everyone has the right information at the right time. You will play a key role in supporting smooth discharge processes, maintaining accurate records, completing referrals and ensuring clear communication across services. You will also build strong, supportive relationships with patients and their families on the ward, helping them to understand the discharge process and keeping them informed throughout their hospital stay. About the location Warminster Community Hospital is home to Longleat Ward and is located in the historic market town of Warmins
Main duties of the job As a Band 3 Discharge and Flow Coordinator, you will be responsible for supporting safe and timely patient discharges by completing all required administration accurately. You will visit patients on the wards to keep them and their families updated on discharge plans and help them understand the discharge process, expected timeframes, and the role of the Flow team. You will attend MDT meetings, record actions, updates and discharge readiness on clinical systems, and attend professional and family meetings to capture clear, accurate minutes. Monitoring predicted discharge dates for all patients and highlighting changes or concerns to the team is another key responsibility. You will ensure patients are registered on the correct clinical systems and records are up to date. Using multiple digital systems confidently to support smooth, timely discharges and avoid delays is crucial in this role. You will identify patients who may need complex discharge planning and raise this with the Senior Coordinator. Ensuring all referrals are completed before discharge and maintaining excellent communication with the MDT, system partners, and commissioners is also essential to the role.
About us Established in 2006, HCRG Care Group is one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. The organisation delivers and transforms adult and children's community health services, primary care services, including urgent care, sexual health, dermatology, and MSK services, as well as adult social care and wellbeing services. Operating across England, they support communities of many millions and directly help more than half a million people each year. Guided by simple values: we care, we think, we do, HCRG Care Group is committed to equal opportunities and welcomes applications from a broad, diverse range of people. It is a Disability Confident Committed company and works to provide facilities, work environment adjustments, and technical solutions to be as inclusive of everyone as possible. The organisation prioritizes safeguarding and protecting children, young people, and vulnerable adults, ensuring policies and procedures promote safeguarding and sa
Job description Job responsibilities Package Description:
Help patients get home safely and sooner by keeping our wards moving.
We are looking for a motivated and compassionate Band 3 Discharge and Flow Coordinator to join our friendly Discharge and Flow team, based on Longleat Ward at Warminster Community Hospital. This is a rewarding opportunity to make a real difference to patients and their families by supporting safe, timely discharges into community services across our BSW Community Hospitals.
In this role, you will work closely with nurses, therapists, social workers and other members of the multidisciplinary team to coordinate patient flow and ensure everyone has the right information at the right time. You will play a key role in supporting smooth discharge processes, maintaining accurate records, completing referrals and ensuring clear communication across services.
You will also build strong, supportive relationships with patients and their families on the ward, helping them to understand the discharge process and keeping them informed throughout their hospital stay.
About the locationWarminster Community Hospital is home to Longleat Ward and is located in the historic market town of Warminster, on the edge of Salisbury Plain. The area offers excellent access to beautiful countryside, including nearby Longleat Estate, while also benefiting from good transport links to Bath, Salisbury and Westbury. Warminster town centre provides a range of local shops, cafs and amenities, making it a pleasant and convenient place to work.
If you enjoy working collaboratively, are well organised and are passionate about supporting patients through their discharge journey, we would love to hear from you.
Package DescriptionYoull be joining a supportive and collaborative team who work closely together across the BSW community hospitals. Were a service that values good communication, fairness and kindness.Youll be encouraged to share ideas, embrace learning and take pride in helping deliver highquality patient care every day.
As a Band 3 Discharge and Flow Coordinator, you will receive:
A salary of between £25,500 - £27,098 FTE, with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you discounts on everyday purchases as well as cashback and voucher offers Access to your wages as you earn them, helping you avoid overdraft fees or highinterest borrowing Wellbeing support online and in person, including mental health support, activity challenges, financial wellbeing tools, career coaching and counselling Access to elearning, bespoke career pathways and development opportunities through our Outstanding Learning Enterprise An open, just culture where youre encouraged to share and deliver ideas, backed by at least £100,000 of ringfenced innovation funding each yearMain Responsibilities Support safe and timely patient discharges by completing all required administration early and accurately. Visit patients on the wards to keep them and their families updated on discharge plans. Help people understand the discharge process, expected timeframes and the role of the Flow team. Attend MDT meetings and record actions, updates and discharge readiness on clinical systems. Attend professional and family meetings and capture clear, accurate minutes. Monitor predicted discharge dates for all patients and highlight changes or concerns to the team. Make sure patients are registered on the correct clinical systems and that electronic records are kept up to date. Use multiple digital systems confidently to support smooth, timely discharges and avoid delays. Identify patients who may need complex discharge planning and raise this with the Senior Coordinator. Ensure all referrals are completed before discharge and escalate where actions are outstanding. Maintain excellent communication with the MDT, system partners and commissioners. Provide clear information leaflets to patients, families and carers when needed. Answer calls and relay messages in a professional, respectful and accurate manner. Collect data and support required reporting for the service. Promote good communication within the MDT and make sure predicted discharges are shared daily. Act as a point of information on available services and referral pathways. Keep your mandatory training up to date and contribute to a positive, proactive team culture.
Person SpecificationEssential NVQ Level 3 in Care, Business Administration or equivalent experience Relevant IT skills, including Microsoft Office, Excel, Word, Email and MS Teams Experience working in a health or social care setting Experience working within a multidisciplinary team Strong organisational skills with the ability to prioritise your workload Minutetaking and notetaking experience Able to communicate professionally and empathetically with patients, families and colleagues Able to work well in a fastpaced environment and remain calm under pressure A positive and caring attitude Effective communication skills in person and by phone Experience in discharge planning Proactive, motivated and open to learning and improvement Able to plan and deliver work over extended periods within agreed timeframes Able to travel between sitesDesirable Experience using health and social care systems such as SystmOne Knowledge of discharge planning processes Awareness of infection control guidance Experience working in a hospital, community or adult social care settingAbout the CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes.
We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn't happen often, sometimes a role is very popular and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.
As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Person Specification
Qualifications Essential
NVQ Level 3 in Care, Business Administration or equivalent experience. Relevant IT skills, including Microsoft Office, Excel, Word, Email, and MS Teams. Experience working in a health or social care setting. Experience working within a multidisciplinary team. Strong organisational skills with the ability to prioritise workload. Minutetaking and notetaking experience. Ability to communicate professionally and empathetically with patients, families, and colleagues. Able to work well in a fastpaced environment and remain calm under pressure. A positive and caring attitude. Effective communication skills in person and by phone. Experience in discharge planning. Proactive, motivated, and open to learning and improvement. Able to plan and deliver work over extended periods within agreed timeframes. Able to travel between sites.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HCRG Care Group
Address HCRG Care Group
Warminster
BA12 8QS
United Kingdom
Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)