About this role
Job summary Package Description: As a Business Support Team Leader, you will be part of our valued team within our Surrey Child and Family Health Services, with access to: Salary from £26,250 depending on experience with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year. We have an exciting opportunity for an experienced Business Support Team Leader to join our friendly Business Support Team in our Developmental Paediatric Service. Working hours will be between 9am - 5pm Monday to Friday. Once your training is complete and the team feels fully supported, there may be flexibility to reduce the number of on-site days.
Main duties of the job The Business Support Team Leader at HCRG Care Group will play a vital role in the Surrey Child and Family Health Services team. This permanent role based in Woking offers a competitive salary starting from £26,250, with group benefits including a pension. As an integral team member, you will manage and lead the administrative efforts supporting our Developmental Paediatric Service. Key responsibilities include day-to-day administrative leadership, supervising communication with parents and carers, and overseeing appointment bookings and referrals. The ideal candidate will demonstrate strong leadership and management skills, exceptional communication abilities, and maintain a proactive approach to supporting colleagues. Opportunities for professional growth via The Learning Enterprise and access to mental and physical wellbeing resources are provided. Successful applicants should possess administrative experience in busy environments, line management skills, and competence in Microsoft Office. This role requires traveling, hence applicants must be car drivers.
About us HCRG Care Group is a distinguished health and social care organization, committed to transforming lives by delivering holistic and efficient health services. With a focus on person-centered care, HCRG Care Group operates within diverse health sectors including integrated health and social care services across the UK. The organization prides itself in fostering an inclusive and progressive working culture, where team members are supported through professional development initiatives such as eLearning and career coaching, encouraging staff to drive innovation and service improvement. HCRG Care Group's services are designed to meet the needs of the communities they serve, working closely with local partners and stakeholders in delivering quality care. Their commitment to quality and efficiency is reflected in their substantial investment in team development and patient care, positioning themselves as leaders in the health and social care environment. The supportive culture promoted within HCRG Care allows ideas and innovations to flourish, ensuring impactful health services are delivered consistently.
Job description Job responsibilities Package Description:
As a Business Support Team Leader, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:
Salary from £26,250 depending on experience with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.We have an exciting opportunity for an experienced Business Support Team Leader to join our friendly Business Support Team in our Developmental Paediatric Service
Working hours will be between 9am - 5pm Monday to Friday. Once your training is complete and the team feels fully supported, there may be flexibility to reduce the number of on-site days.
In this role, you will provide daytoday leadership and back office support to our Developmental Paediatrics Service.This includes overseeing appointment booking processes, opening referrals, speaking with parents and carers, cancelling or rearranging appointments, and supporting the team to deliver high-quality, patientcentred administration.
We are looking for someone with leadership and management experience, excellent communication skills, and a proactive approach to supporting colleagues.You will play a key part in creating a positive, well-organised and supportive environment for both the admin team and the families we serve.
If you are a confident, people-focused leader with experience in administrative services, wed love to hear from you
Main Responsibilities Provide supportive daytoday leadership for the administrative team, including supervision, onetoones, absence management, appraisals, training, and fair workload allocation. Communicate clearly, professionally and confidentially with colleagues, parents and external partners. Work closely with managers and senior practitioners to ensure referrals, appointments and service timelines are consistently met. Manage verbal and written communications, ensuring information is shared promptly and accurately. Represent the Business Support function at meetings, contributing to discussions and continuous service improvement. Use sound judgement to make decisions and identify when issues should be escalated to senior colleagues. Support recruitment activities, including shortlisting, interviewing and onboarding new team members as directed by the Business Support Manager. Prioritise your own workload while coordinating the teams tasks effectively in a busy, fastpaced environment.Ideal CandidateEssential
Good general education to at least GCSE level or equivalent, including Maths and English. Qualification in supervisory or line management / relevant experience to NVQ 4 or equivalent level. Administrative experience in a busy, customer facing environment. Line management experience. Excellent planning and organisational skills and ability to meet deadlines. High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel. Ability to work as part of a team. Effective interpersonal and communication skills, both verbal and written. Ability to work with discretion, sensitivity and maintain confidentiality. Ability to prioritise and manage own workload and that of the team, in a busy environment. Experience of HR processes.Desirable
Previous health or social care experience. Knowledge of clinical systems or databasesOther requirements: the successful applicant will need to be a car driver
Please see attached Job Description for full Personal Specification.
Person Specification
Qualifications Essential
Good general education to at least GCSE level or equivalent, including Maths and English. Qualification in supervisory or line management / relevant experience to NVQ 4 or equivalent level. Administrative experience in a busy, customer-facing environment. Line management experience. Excellent planning and organisational skills and ability to meet deadlines. High levels of computer literacy to include a good working knowledge of Microsoft Office packages including Outlook, Word, Excel. Ability to work as part of a team. Effective interpersonal and communication skills, both verbal and written. Ability to work with discretion, sensitivity, and maintain confidentiality. Ability to prioritise and manage own workload and that of the team, in.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HCRG Care Group
Address HCRG Care Group
Woking
GU3 1LR
United Kingdom
Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)