About this role
Job summary
An opportunity has arisen for a forward thinking, enthusiastic, highly motivated and experienced PA to support the Head of Harrow Children's services and the Therapies Senior Management Team, including high-level diary management, management of your own workload and self-prioritisation. The post holder will provide a comprehensive confidential and high-quality secretarial support to the SMT (senior management meetings, including minute taking, typing, preparing agendas and reports and ensuring action trackers are updated and that actions are followed up).
The post holder will be emotionally intelligent and have excellent interpersonal and communication skills as the role entails liaising with a wide range of internal and external staff/organisations, often of people in senior roles.
Main duties of the job
The role will involve working closely with the Head of Service to support them in the discharge of their responsibilities, as well as any other required senior management team members. This will include diary and email monitoring and management, meeting organisation and support, project and audit work, document preparation, management of key areas of delegated responsibility such as incident reporting, risk, recruitment; and supporting liaison with the service lines over specific pieces of work.
We are looking for an enthusiastic person who enjoys a challenge and a variety of tasks. The ideal candidate will need to have a good standard of education, previous administrative experience, excellent interpersonal and IT skills, and have the ability to multi-task and work proactively and independently. The ability to work as part of a team is essential. Previous NHS experience is desirable.
In return we will ensure that you are supported by relevant induction, training, operational and professional supervision to enable you to work to your full potential in a challenging environment.
About us
CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
Job description Job responsibilities
To provide high level PA support to the senior management team, such as: recruitment processes; organising meetings; preparation of documents, reports and presentations. To prepare for any service team meetings, disseminating papers and following up on allocated actions ahead of the meetings. To deal with telephone calls, post and direct contacts with clients and internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary To prepare documents (letters, memos, reports etc) by copy or audio typing using Microsoft office software, ensuring all policies and procedures are adhered to. To carry out general office duties, such as scanning, photocopying and filing. To participate in the induction of any new permanent or temporary staff into the service and prepare the induction pack as well as the induction schedules. To take part in any audit/quality/monitoring initiatives. To receive patient/staff queries and complaints on behalf of the service line and liaise, action and follow-up/refer as required following departmental and trust guidelines and protocols. To be a point of contact for staff reporting in sickness, transport delays and inform the relevant leads.
For a full list of responsibilities and skills, please refer to the attached job description and person specification.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Person Specification
Education & Qualifications Essential
GCSEs or equivalent in English and Maths A-levels, NVQ level 3 in Business Administration, or relevant equivalent experience
Desirable
NVQ3 in customer service, office administration or relevant subject. BTEC Level 3 or equivalent
Knowledge and Skills Essential
Excellent IT skills, including Microsoft Office Excellent Communication Skills, both written and verbal Excellent time management and multi-tasking skills Diary management experience
Desirable
Experience of working in a health or social care environment
Specific Skills Essential
Ability to develop and maintain high standards of communication both orally and in writing with people about difficult matters and in difficult situations Knowledge of using Microsoft Office packages to compose standard letters and reports, along with more complex documents, and demonstration of excellent keyboard skills. Knowledge of working with databases including Excel to input, store, modify, structure, maintain, analyse and present data & information. Excellent minute- taking skills. Ability to work as an effective team member, building constructive relationships with warmth and empathy Ability to manage multiple tasks and complex coordination tasks. Ability to prioritise and plan own workload to meet deadlines and competing demands. Able to delegate tasks and support others with theirs. Ability to treat service users and colleagues with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person. Committed to providing a professional service and to working as part of a team. An understanding of the importance of confidentiality and dealing with sensitive information. Ability to work under pressure.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central and North West London NHS Foundation Trust
Address Alexandra Avenue Health and Social Care Centre
275 Alexandra Avenue
Harrow
HA2 9DX
United Kingdom
Employer's website https://www.cnwl.nhs.uk/work (Opens in a new tab)