About this role
Job summary
The post holder will be responsible for providing efficient and high-quality clerical support to the Bladder and Bowel Team and will play an integral part in maintaining the smooth running and operation of the bladder and bowel service.
The post holder will have excellent interpersonal skills and have the ability to communicate effectively withkey members of the multidisciplinary team, working in partnership with colleagues, schools and other services to ensure a positive experience and good health outcomes for service users.
Main duties of the job
The Bladder & Bowel Administrator / Support Worker provides administrative and clinical support to children, young people, families, and carers accessing the Camden Bladder and Bowel Service.
The postholder contributes to the delivery of a safe, effective, and responsive service by supporting the Enuresis Nurse and School Nursing Team in coordinating care, maintaining accurate clinical records, responding to enquiries, supporting continence care pathways, and undertaking delegated support worker duties.
About us
Central and North West London NHS Trust expects all staff to act in a way which shows you understand our core values and are willing to put them into practice with service users, their friends family and carers and also other staff members.
We value our employees, prioritizes quality care, and offer a supportive and fulfilling work environment for healthcare professionals. We encourage personal development and are open to new ideas and innovation.
We expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better
We expect you to RESPECT everyone and acknowledge and welcome people's differences rather than ignore them or see them as problematic.
We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.
Job description Job responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Support the Enuresis Nurse to pre-screen referrals and provide initial advice and reassurance to young people and parents.
Support the Enuresis Nurse in reviewing nappy fitting requests.
Complete nappy size changes on the NHS Nappy Delivery Portal.
Act as the bladder and bowel link worker for Swiss Cottage Special School and Camden mainstream schools with specialist units for children with additional needs.
Undertake general support worker duties, including staffing the School Nurse Duty Desk telephone line and email account.
Respond to enquiries from schools, parents, carers, and professionals in a professional and timely manner.
Update and maintain accurate clinical records on System One.
Person Specification
Qualifications Essential
Numeracy and Literacy skills required to keep accurate records Evidence of professional and personal development
Desirable
NVQ L3 or equivalent NNEB, NVQ (Child Care) or equivalent
Previous Experience Essential
Previous experience as a Band 2 or 3 health care assistant Previous work with children in a professional capacity Previous administrative work
Desirable
Prior working within children's health / social services Working with diverse communities
Skills and Knowledge Essential
Good verbal and written communication Able to maintain electronic accurate, timely and concise patient records Able to talk to people about sensitive issues in a supportive manner but also challenge others assertively where necessary Able to communicate with the multi-disciplinary team, update others in the team and use handover effectively. Speaking face to face but also by telephone Awareness of risk management issues in the work place Work well with other members of the team including communicating effectively, being kind and considerate, reliable and enthusiastic
Desirable
Knowledge of the bladder and bowel service Empowering and working in partnership with the people using our Services Supervision and appraisal training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central and North West London NHS Foundation Trust
Address Hunter Street Health Centre
8 Hunter Street
Camden
WC1N 1BN
United Kingdom
Employer's website https://www.cnwl.nhs.uk/work (Opens in a new tab)