About this role
Job summary
We are a friendly GP Practice seeking a GP Assistant for the role of Care Navigator within our practice.
The role will involve working closely with our administrative team to support daily triage of incoming patient calls and requests, with potential for later involvement in chronic disease clinics
Support and training will be available via the GP partners and senior administrative team.Our practice has been present since the inception of the NHS and is well established in the locality. We have been involved in Imperial College undergraduate medical training and our practice and GP partners have recently received approval for GP registrar training. Our clinical team of doctors, practice nurses and healthcare assistants is supported in the locality by first contact physiotherapists, social prescribers, and visiting paramedic for patient home visits.
Main duties of the job
We are seeking a GP Assistant for the role of Care Navigator within our practice
The role will involve working closely with our administrative team to support daily triage of incoming patient calls and requests, with potential for later involvement in chronic disease clinics
Support and training will be available via the GP partners and senior administrative team
Candidates must be fluent in English, computer literate, and have a basic medical understanding, which, in combination with our practice policies and pathways and our professional support, will enable them to effectively triage patient contacts and requests for appropriate clinical actions or signposting. The role will require physical presence in the practice, though driving licence/own transport is not essential
About us
KS Medical Centre is a SystmOne practice within the North Southall Primary Care Network in Ealing Borough, with ~5,000 patient practice population. Our practice has been present since the inception of the NHS and is well established in the locality.. We have been involved in Imperial College undergraduate medical training and our practice and GP partners have recently received approval for GP registrar training. Our clinical team of doctors, practice nurses and healthcare assistants is supported in the locality by first contact physiotherapists, social prescribers, and visiting paramedic for patient home visits. We also have our own pharmacist service for virtual medication review and prescription authorisation. Our patient population is ethnically diverse and presents a range of challenges in terms of chronic disease management and acute presentations
Job description Job responsibilities
We are seeking a GP Assistant for the role of Care Navigator within our practice.
The role will involve working closely with our administrative team to support daily triage of incoming patient calls and requests, with potential for later involvement in chronic disease clinics.
The role will involve significant patient interaction as first point of contact in the patient triage process. The successful candidate will be comfortable working to practice protocols and guidelines developed by the senior clinical team to ensure efficient and timely responses to patient needs.Candidates must be fluent in English, computer literate, and have a basic medical understanding, which, in combination with our practice policies and pathways and our professional support, will enable them to effectively triage patient contacts and requests for appropriate clinical actions or signposting. The role will require physical presence in the practice.
Person Specification
Qualifications Essential
GCSE Grade A to C in English and Maths
Desirable
Qualified to NVQ level 3
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name KS Medical Centre
Address 33 Dormers Wells Lane
Southall
Middlesex
UB1 3HY
Employer's website https://www.ksmedicalcentre.co.uk/ (Opens in a new tab)