About this role
Job summary
To support the existing Management Team with aspects of varied administration duties, including them management of incoming insurance reports.
Main duties of the job
Main duties to include, but not limited to:
Management of the insurance reports
Incoming letters
Summarising patient records
Helping the Practice to achieve QOF targets
Ordering stationary & medical supplies
Management emails
Setting up patient recalls
Management of significant events
Other general administration tasks
About us
We are a General Medical Practice with 5 part-time Partners, and 3 part-time Salaried GPs (5 female and 3 male) serving the population of Broughton Astley and the surrounding villages. We also have three Advanced Nurse Practitioners. We have two purpose built surgeries for the benefit of patients. The Broughton Astley Surgery was built in 1985 and substantially extended in 1994. The Ullesthorpe Surgery was built in 1991. Both Surgeries provide disabled access. We are a busy, friendly practice offering an excellent opportunity for the right candidate.
Job description Job responsibilities
Job Summary
To support the existing Management Team with aspects of varied administration duties, including them management of incoming insurance reports. The post holder will work closely with the Practice Manager and other members of the management team to ensure the delivery of quality patient services for all of our patient.
The post holder will have excellent written and communication skills, be flexible in their approach with the ability to use initiative to manage conflicting priorities.
The right candidate will be confident in using MS Office (Word, Excel, Outlook, PowerPoint) and in learning to use new computer systems.
Key Relationships
Patients
GPs, ACPS, nurses, HCAs, and administrative team
Orchard Medical Practice management and support staff.
Insurance companies and solicitors
Federation staff
Key Responsibilities
Main duties to include, but not limited to:
Management of the insurance reports
Incoming letters
Summarising patient records
Helping the Practice to achieve QOF targets
Ordering stationary & medical supplies
Management emails
Setting up patient recalls
Management of significant events
Other general administration tasks
Service Delivery
Champion up to date patient contact information in SystmOne records.
Respond to administrative queries from patients and healthcare professionals.
Assist with QOF, IIF, and other enhanced service monitoring and reporting.
Support the creation of patient information materials and website/social media updates.
Build a robust knowledge of General Practice
Staff and Training
Complete all mandatory and role-specific training within agreed timeframes (e.g. safeguarding,
confidentiality, equality, data protection).
Participate in continuing professional development and identify training needs through annual appraisal.
Attending staff meetings where appropriate.
Systems and Equipment
Competent use of IT systems including SystmOne, Office 365, AccuRx, and digital communication tools.
Maintain accurate, secure, and confidential records in line with GDPR and organisational policy.
Safeguarding Responsibilities
Complete mandatory safeguarding training for children and adults.
Follow safeguarding policies and report any concerns promptly to the Safeguarding Lead.
Maintain professional curiosity and awareness of the safeguarding needs of vulnerable adults and children.
Risk Management / Health & Safety
Comply with the Health & Safety at Work Act 1974 and Orchard Medical Practice safety procedures.
Report hazards, near misses, and incidents promptly.
Maintain a safe working environment for patients, staff, and visitors.
Policies and Procedures
Adhere to all Orchard Medical Practice policies, procedures, and professional standards.
Policies are accessible via Team.net.
Work Environment & Flexibility
Based at the Orchard Medical Practice main site in Broughton Astley. Working hours will be Monday - Friday 9.00 a.m. 5.00 p.m.
Equality & Diversity
The Orchard Medical Practice is committed to treating all staff with dignity and respect. You are responsible for behaving in a way that aligns with our Equality and Diversity Policy. Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Behaving in a manner that is welcoming to and off the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Pre-Employment Checks
This role is subject to a satisfactory Disclosure and Barring Service check.
Right to work in the UK must be confirmed prior to employment.
References will be requested and must be satisfactory
Person Specification
Qualifications Essential
Experience desirable but not essential as full training will be provided.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Orchard Medical Practice
Address The Orchard Medical Practice
Orchard Road
Broughton Astley
Leicester
LE9 6RG
Employer's website https://www.theorchardmedicalpractice.co.uk/ (Opens in a new tab)